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PLEASE HELP $770 BILL, Over 2 weeks of promises but no Response or Resolution

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Can someone from AT&T corporate customer escalations please help me?

 

I was promised a compensation to my existing bill balance, but no one from AT&T has been able to help me or provide a timeline for resolution.

 

I'm told my case is "pending" with no ETA date.

 

Please help! My email is [edited for privacy – please do not post personal information]

 

Charles C


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