Activating a tablet because it i even used.
I ordered an upgrade and recieved a Tablet for a bonus promo. I was told that I did not have to activate it right away because it was a Christmas gift and I could do it any time before my next billing...
View ArticleATT did not record my payment, a confirmed electronic transfer
I use electronic bill payment at my bank, and it uses electronic transfers whenever the merchant has that capability. ATT accepts electronic transfers; my bank made the payment and it is recorded...
View ArticleWifi calling international
I am going to New Zealand and want to use wife calling to call back to the U.S. Why does ATT want to charge me when we all know VOIP should be (practically) free?
View ArticleThank you JP & a few others at AT&T
I am back to being a Huge fan of AT&T & it simply took one person (that I am aware of) to make things right! I have been with AT&T since late 2001 and even after the changes over the years...
View ArticlePhone subsidies end, but your monthly bill is the same or higher
After your 2 year contract is up, your bill doesn't go down. The phone is paid for, yet they keep charging you the same amount. They're getting rid of the 2 year contract. You can either pay $700+...
View ArticlePaid on 12/14/15; Upgraded on 12/19/15 double billed?
I paid for my monthly service on the $25 plan on 12/14/15. I paid $35 at the time. Then on 12/19/15 I went to the ATT store and upgraded to an HTC Desire 626 phone using the $45 monthly plan. I paid...
View ArticleMessage Feature Removed During Upgrade of my Two-year Contract
I've decided I'm going to upgrade to an iPhone 6S and renew my Nation 450 with Rollover voice and UDP two-year contract. I was on the submit order page when I saw that AT&T removed my iPhone...
View ArticleATT Charges me for service even after i cancel the service??
Hi, I just got out of a call with One Manager named Diego. I have a billing cycle of Nov 29 till Dec 28. I generally get a bill of 200$ per month and have been a customer of AT&T for over 2 years....
View ArticleCUSTOMER CARE ISSUES (which I realize is probably 1 of a million...)
Hi, I realize the chances of someone reading this email are slim to none, but I thought I'd take a shot anyway. On 12/26 I went into Best Buy to take advantage of your BOGO Samsung phones, and walked...
View ArticleAutomatic Billing
I have automatic payments on my wireless phone. Why are two payments coming out at the same time??
View ArticleDefective Iphone 6s causes data plan overages
On November 30, 2015, I went into the AT&T store in Sacramento California to pay my cell phone bill. While in the store the sales representative told me I could upgrade my phone to the iPhone 6s...
View ArticleBill shows "activation fees" of $75 when fancode plan given at store says...
Hi I am a Realtor with *****. We have been U-verse customers and have recently added Wireless service by switching to Verizon. When we added wireless I printed out the two attached sheets and explained...
View ArticleATT cannot provide me the detail of the international phone charge listed on...
I have called since 7:30 am trying to find out why the internation phone charge is listed on the my bill. They tranferred phone to between U verse and wirless back and forth with no resulition as of...
View ArticleSigning up my at&t gophone for auto refill
I talked with your customer service person - Ceres N - on 12/23/15 to set up auto refilll for my $45/month plan. She said I qualified for auto refill and would be charged $40/month instead of the $45....
View ArticleDouble billed
Hi I paid for my monthly service on the $45 plan on 12/26/15. I paid $48.60 at the time. Then also I applied to autopay for start to Feb. But, I check my bank account I paid $48.60 and an additional...
View ArticleMy son ran up a $780 data overage charge that AT&T won't refund
Why won't you refund the $780 data charge my son inadvertently used? He is on my family plan which had unlimited data that cost $170 a month. When my son told me to get rid of it because he was not...
View ArticlePaperless bills
Happy new year friend hello I'm beckydye612@icloud.com i have not gone paperless I still want a copy of my bill pleace Hank you becky
View ArticleCustomer Service Issue
My account was past due and I needed to make a payment arrangement so that I can keep my service on, but be able to pay in installments. I called yesterday to make an arrangement, the customer service...
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