I am back to being a Huge fan of AT&T & it simply took one person (that I am aware of) to make things right! I have been with AT&T since late 2001 and even after the changes over the years with T to Cingular back to AT&T, I must say I am still very satisfied with their commitment.
If you feel that something is not right, voice your opinion and someone will understand.
How many customers can say they have been truly loyal to a brand (service providers, banks, retail appareal, etc.) for 14 years???
Thank you JP for doing what is right!! It has opened my eyes to ensure I analyze my own "protocols" inside of my companies organization.
I am only posting to this forum one last time to give praise to a few that grasped that customer experiences/feelings most of the time will trump money.
Happy New Years! Cheers to the next 14 years!
Thank you for making it right!
jimmy