Will Porting a Phone Number Confuse the Billing System?
I'm a fairly new GoPhone customer -- my second month is about to start. The problem is that I got several text messages saying that my plan can't renew because my account balance is too low. But there...
View Articleadding additional lines without knowledge
Anyone else gotten this nice surprise? My husband needed a new phone for work and we weren't up for an upgrade yet. We had to extra lines (total of 4. 2 smartphones and 2 basic), so the sales rep told...
View ArticleFederal Discount
I received an email that said I am eligible for 15% discount through at&t, so I went in to a store and thought i was getting an excellent deal compared to Verizon where I was paying $182 for 2...
View Articlepast due payment
I have a past due payment of $96 due. Me account was just suspended yesterday. In order to get the cellular account back on ill just have to pay the past due payment or the current bill?
View ArticleCollections Agency Harassment For the Wrong Phone Number- HELP
I've been getting calls from a collections agency demanding I pay them $490 for an ATT phone bill. This is incredibly embarrassing in front of my friends and family. It started with emails, which I...
View ArticlePlan Sale notification?
Hi guys!The plan i have now is great for me:An iphone with 300mb dataUnlimited talk and textall for $70 my question is: what is the best way to set up a way to get notifed if att has a sale or the...
View ArticleHidden fees!!
My bill is usually no more than $300. Recently, I switched to a cheaper plan and I understand that was added to my bill plus the overage charge for the data I went over. I paid for all of that in my...
View ArticleHuge amount added in my bill
I was a happy ATT customer for past 7 months, but my last billing cycle has made me to think otherwise. I dont have any International calling facility available in my cell phone. For dialing...
View ArticleTransfer phone lines
Im a 20 year customer who spends over 5 k per yr personal and 10k business. If have treid to.move 3 phone lines to my ex wife. Have incurred double charges and overages. Can someone at St@t help to...
View ArticleHuge mess with my billing
Hi, I'm at my wits end here with AT&T and all this billing mess. Here is my senario ..... I had a Combined Billing set up because I had DSL, Landline and Wireless all in one. Then my DSL got...
View ArticleRe: Disgraceful Service
I chatted with a customer support agent regarding questions on the proration of my bill and they abruptly disconnected the chat without answering my questions. I wasted an hour trying to explain them...
View ArticleLow data e-mail/text sent in error?
I recently received the standard e-mail and text when my data is low. There's just one problem: my bill's paid in full and my new data cycle started on Sunday. I even called *DATA# to confirm. I've...
View ArticleElderly veteran's credit ruined due to fraudulent charges on account. Shame...
My 82 year old father has had ATT cell service for a number of years. About three years ago, someone close to him ordered service in his name without his consent. He filed a police report and (on...
View Articlegrandfathered unlimited data - what changes CAN I make?
We have a FamilyTalk plan with two lines, including one iPhone that is grandfathered into an unlimited plan. The other line currently has no data at all. Dropping the second line won't affect the data...
View ArticleAT&T Mobile Share Value Plans billing Error
pay in ADVANCEBills are due on the 26th of each month I signed up for the new Mobile Share Value Plan around Feb 1st For months my previous bills were $120/10GB of data and 5 phones at $30 a piece for...
View ArticleAccount in collections. Will AT&T take payment?
So my account has been in collections for a number of years. I'm trying get to repair my credit and I'd rather go through AT&T than the collection agency if they would even consider it. Wondering...
View ArticleWhy am I being charged for going over data?!?!
This has happened on several ocassions...this line has the data TURNED OFF so they cannot go over..and yet ATT says it went over AGAIN..this is like the 3rd time and this time they say its because I...
View ArticleCan someone help me sort & pay this outstanding balance
Hi everyone,I switched carriers (probably should have just switched phones) after being with ATT for years. That left an outstanding balance of $219.61 I left ATT i think around end of year, so its...
View Articlecan someone help me
I have been looking for a new Cell phone plan because of how expinsive ATT is, and came across TMobile, they have better prices to switch and will not over charge, me not only that they offer to pay...
View ArticleBad tactics to collect extra money off leaving customers
My husband took a job out of country, went to Att store to find out what cancellation options are. Both CSR and att rep told us to simply place the line on suspension @ 10 per month fee because it was...
View Article