AT&T charged me twice for a internet plan I recently purchased.
This is very frustrating. & it really isn't worth it I'm starting to believe. I recently purchased a internet plan with AT&T. The charged me once on the day I purchased it. Two days later I'm...
View ArticleBilled to AT&T?
Was wondering if AT&T does that thing where you purchase stuff online, say music, then they get pay for it and gets billed to you before due date? Just curious. >.<
View ArticleMisleading data usage alerts
Hi, I want to report a continuing problem with AT&T's data usage alerts: On Friday 2/14, two days after the start of a new billing period, I received an alert and email that said that more than 65%...
View ArticleFamilyTalk Nation 700 Minutes - Cost?
700(Max 5 lines)$60.00$48.00$9.99Y : 180 MinYYView details I tried to ask this in a chat session, I waited for over 20 minutes for the representative thinking maybe they were very busy and then the...
View ArticlePayment Arrangements !
:smileyhappy:Now the cool new way to set your payment arrangment is throught your FREE At&t App!Of course 9 outta ten times you do want to speak with someone, but after a long day sometime you...
View ArticleMysterious Charges
I recently ordered a phone from ATT. Free shipping. They took the money out of my account, taxes included. That's fine; the cost was about $83. But then, last night, two additional charges showed up,...
View ArticleATT is not returning the deposit
Does this occur to any one else? My friends were not getting their deposit for years even though ATT had been telling them that their deposit was mailed. Could ATT please provide with some proof? where...
View ArticleMobile Share bill estimate
I just went to an ATT store to upgrade into the ATT Next program and while their i changed my sister and my account to the Mobile Share plan. The guy used his pad to estimate my cost (before taxes) and...
View ArticleVery bad experience with customer care. More like calling customer careless
I will attempt to make this as informative and short as possible and to alert AT&T of the quality and substandard service received by their representatives on the phone when called in...
View Articleincorrect info from a rep resulted in a double payment
on Feb 10th, I set up a payment to be made on the 20th of February, an email confirmation was sent stating this would be made on the 20th. well, the 20th come along and I didn't see the payment...
View ArticleATT $160 per month for 4 lines is not actually $160!!
Beware.. The $160 per month plan for 4 smart phones with ATT is pretty shadey. They don't tell you that you are required to pay for 4 smart phones at full retail price. Maybe that small detail is...
View ArticleRate changed to my contract bill with ATT
Today in my email I recieve a noticeUpdate that was requested:Change Shared Data Group PlanDate of Request:02/20/2014Effective Date:03/02/2014Details:Mobile Share Value Plan 10GB$100.0 I contacted ATT...
View ArticleMobile Share Value Plan 10gb - VERY confused with first bill
Ok, I have to say I am thoroughly confused as to why my bill increased dramatically after changing to the new Mobile Share Value Plan. I used to be on the Mobile Share 6gb plan paying $90 for the first...
View ArticleTerminated lines. Last bill is wrong amount.
Hello I terminated 4 lines on a family plan to move to a different carrier. I got my final bill but noticed it was higher than I was told it would be. When I looked at the details of my bill it says I...
View ArticlePayment arrangements - updated
Seems like I heard that extensions being requested are done exclusively through the MyAT&T website, app and automated pay system. I think someone said that scheduling the payment will now charge a...
View ArticleDevice unlock request denied. Without service since a week.
My service was cancelled as part of the port out process on 17th Feb 2014. I was unable to unlock my device so an agent (Jonathan ) put it in a request on my behalf (CASE:). This request was denied...
View ArticlePost Cancellation Billing Question
Hi, I recently ported all of my Att numbers to another service. All lines on the account were out of contract. My normal billing date is today. I went to sign in to pay and it tells me to call 800 288...
View ArticleText message history only available on one phone
My husband accidentally deleted a text from a client that he needed the number for. I suggested we go online to retrieve the number from the text history, but when I looked, only my text history shows...
View ArticleWhat does "device paid for in full" mean with respect to unlocking?
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View ArticlePossibly switching to AT&T Mobile Share Value Plan from old AT&T mobileshare
Alright, so my local AT&T store reps clearly were not versed on this new plan, so I'll have to resort to posting it on here to sort this out. My family currently has 4 lines and the plan: unlimited...
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