Hi, I want to report a continuing problem with AT&T's data usage alerts:
On Friday 2/14, two days after the start of a new billing period, I received an alert and email that said that more than 65% of my data has beeen used for the bill period ending 3/12/2024.
Needless to say I panicked. If I already used 65% at the start of the billing period there was no way I'd reach the end without going over. What in the world could have happened to use so much data in two days?
Then I realized that it was actually reporting the total usage from the last day of the previous period, but alerting two days late.
This needs to be fixed.
Either the alerting system is delayed by 2 days, or the data usage posting is delayed. But if the data usage posting is delayed, it shouldn't have said that it was used for the new bill period. That's just wrong.
Now I remember that this has happened before, but it is still a shock when it happens.