Hello
I terminated 4 lines on a family plan to move to a different carrier. I got my final bill but noticed it was higher than I was told it would be.
When I looked at the details of my bill it says I owe $194.29 for billing period Dec. 20- Jan. 19, 2014. Plus an additional $594.31 in termination fees. This brings my total to $788.60. The problem is my bill for Dec. 20 - Jan. 19, 2014 was already paid. When I look at my billing history its shows as being paid on Feb. 15.
I don't understand why I'm being asked to pay again. Am I missing something here?
Any help is appreciated.