I chatted with a customer support agent regarding questions on the proration of my bill and they abruptly disconnected the chat without answering my questions. I wasted an hour trying to explain them what the issues with my bill were. But, they neither answered nor pointed me in the right direction. It was awful customer service and I'd like to provide feedback. Also, I'll be late in making my payment if someone doesn't answer my questions about the charges on my bill. Then, I'd be charged a late fee. It looks like AT&T doesn't believe in explaining their charges - "Just give me all the money i'm asking for, shouldn't you be grateful that i considered providing you wireless service, I'm obviously doing you a favor"
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