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Why am I being charged for going over data?!?!

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This has happened on several ocassions...this line has the data TURNED OFF so they cannot go over..and yet ATT says it went over AGAIN..this is like the 3rd time and this time they say its because I had the phone previously and I have unlimited. so when we switched phones itwas already over on data..which is crap.They said they could not do anything about it..this is not right at all...so now my bill is way over


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