formal complaint:Billing
I would like to submit a formal complaint about the way my husband and I were treated by ATT representatives today. While trying to figure out why our service was shutoff we were told we needed to pay...
View Article$70 on phone, must recharge tomorrow. I want $15 Next month $100. Will I lose...
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View ArticleUnauthorized charges
I don't know how a world class company like AT&T stays in business. I purchased (2) Nokia Lumia 520 Go-Phones and gave one to a relative for his birthday. The activation and charges were accepted,...
View ArticleNeed some advice on this! Thanks. Text appears as phone call?
I need an expert to help me on this. I see "phone calls" in the call history section of our family bill that say "dropped (Flag 9)." Their duration is zero seconds. The phone number associated with the...
View ArticleChanging iPad but want same data plan.
I have an ipad (regular sim) that I still have the old unlimited data plan on. A number of times AT&T has tried to get me off of it, even changing it without my authorization until I spoke with a...
View ArticleAbout my bill my phone cut off
I can't call out I have no other phone and wondering why my phone bill is $600
View ArticleComplaint regarding rate change
So about a two months ago. I went online and noticed that the rate plans had dropped ten dollars which I was totally excited about that so I clicked on it to change it and went about my day. We'll I...
View ArticleContract Ended - If I bail out now, will I still be charged for a full month?
Hello, My contract ended and I am now on the month to month payment cycle. I'm about 3 days into the current cycle. If I drop AT&T service now, will I still get charged for the full month even...
View ArticleI've been told two different prices for data overages
I am coming back to AT&T, and wanted to get one smartphone with the 1 GB plan. On the premier site ( which is for employer discounts), they told me that the overage on a 1 GB plan would be $25 per...
View ArticleAgent misled me to get me to change my plan. Please change my plan back.
I had been on the same wireless plan for about 4.5 years. On an unrelated u-verse call the agent (I have her name and date of call and order number) told me I could switch to a new plan for less money,...
View ArticleAnother Mobile Share Plan screw up
Back in April, I got this Mobile Share Value promotion email - $25 discount. I call the customer service to verify to make sure my lines were eligible to receive discounts. Out of 5 lines, 2 lines were...
View ArticleFirst bill messed up
I havent had att service a month yet,i recieved my first bill and it is 180.00 i am being charged a month for 6gb data when i only have 2gb i cant make a payment arrangement and cant afford to pay the...
View Articlesuspended line charge is more than expected
Why when I look at my bill my charges fora suspended line are as much as if the phone was in use ? I had a Galaxy s4 that was stolen I had insurance on it but to replace it, it would cost me$200.00...
View ArticleLate Payment Grace to Avoid Service Interuption
My bill was due on the 17th. I have been a customer for 4 years. I am not eligble for a payment arrangement. I can not pay until next Tuesday which is June 3rd. Is there any type of grace period. No...
View ArticleAwful customer service (after cancelation)
Canceled service in April due to needing new phones since ours were broken. It was more to get new phones even after being with them for 3+ years with no 2 year upgrade discounts. System still said we...
View ArticleUnauthorized Charge and Wireless Plan Modification
AT&T modified my plan and over charged me. It is really unacceptable!!! I hope someone will help me stop this unauthorized charge, and someone from AT&T will read my email-- Current AT&T...
View ArticleCan I change back my phone plan to what it was two days ago?
I've had unlimited data for a long time and I just changed their NEXT plan where I get to pay less all this great stuff and I share 10 GB of data with my family, which didn't seem like a problem...
View Articleneed to file a complaint for m8fkz96 roan
m8fkz96 roan is the user i spoke to about my phone bill.. claim to tell me i was not the account holder and i was only an authorized user. i asked her where she got her information. after waiting on...
View ArticleVery poor customer service
I recently made a payment using 2 checks. Both were mailed in the same envelope and only one was processed so now my account is delinquent the amount of the second check. I called and a dispute was...
View Articledeposit refunds
I AT&T phone number is under the family plan, last year I paid the $500 deposit to my phone number when I apply. I think already complete 12 months of active service with AT&T. I want to get my...
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