I had been on the same wireless plan for about 4.5 years.
On an unrelated u-verse call the agent (I have her name and date of call and order number) told me I could switch to a new plan for less money, $107 vs. the $120 I was paying, and get unlimited calls and text and go from unlimited data to 10G of data, which should be plenty. I completely clarified everything on the call before agreeing to change. $107 would be the approximate amount of new total bill, no other changes, hidden fees, or temporary discounts.
When I got my bill the amount was too high. But I figured that was a result of the $60 in international data/call plans I added 3 months ago and have had to call multiple times to get removed. I looked at in detail and discovered the $107 plan was really $130. Then I looked at the fine print and found out if I upgrade my phone then it goes to $180!
I called and wanted to go back to my old plan but was told I needed to call within 60 days and I called at 63 days.
I hope someone at ATT has the authorization and customer service skills to make this right. I want my old plan back. Otherwise I will switch to another provider.
Thank you.