Canceled service in April due to needing new phones since ours were broken. It was more to get new phones even after being with them for 3+ years with no 2 year upgrade discounts. System still said we were not eligible for an upgrade.
I have not received a paper bill in 2+ years since I switched to online billing (still waiting for my gift card that you never sent). When I cancelled I was immediately cut off from online billing. I just received a bill 1-1/2 months later with a late charge. Called and found I was charged 2 months full bills, 2 etf charges, and 2 late fees. I understand the 1 month full bill, but only had service 7 days the 2nd month, I understand the etf fees, but completely don't understand how I can be late fee without receiving a bill. The customer service manager actually told me I should know when my bill is due and call them to ask what I owed. This lady was combative and argumentative from the word hello. I would think that a JD power customer service winner would treat their customers and former customers better. Even though I loved the service, I am hard pressed to imagine myself returning to such a company when my current contract expires.
Strange how every other company can get their mail to me, but att cant. After being told I was lying and was receiving paper bills I hung up unable to tolerate anymore blood pressure spiking conversation.
P.S. at&t I would love to see my other 2 bills so I can see how you #$/* me over.
I have not received a paper bill in 2+ years since I switched to online billing (still waiting for my gift card that you never sent). When I cancelled I was immediately cut off from online billing. I just received a bill 1-1/2 months later with a late charge. Called and found I was charged 2 months full bills, 2 etf charges, and 2 late fees. I understand the 1 month full bill, but only had service 7 days the 2nd month, I understand the etf fees, but completely don't understand how I can be late fee without receiving a bill. The customer service manager actually told me I should know when my bill is due and call them to ask what I owed. This lady was combative and argumentative from the word hello. I would think that a JD power customer service winner would treat their customers and former customers better. Even though I loved the service, I am hard pressed to imagine myself returning to such a company when my current contract expires.
Strange how every other company can get their mail to me, but att cant. After being told I was lying and was receiving paper bills I hung up unable to tolerate anymore blood pressure spiking conversation.
P.S. at&t I would love to see my other 2 bills so I can see how you #$/* me over.
