Customer service
I am very disappointed in uverse service. I had my bill decombined without me knowing or being told about it and now have late charges since December. I had it recombined and still have to pay late...
View Articlefree tablet
When I purchased my LG phone I was told I get a free LG tablet they failed to tell me I was going to be charged $20 per month for two years for this free tablet my daughter-in-law also got a new phone...
View ArticleWon't let me pay phone bill with checking account
My cell phone service has been suspended!! I had a payment set up with my debit card and that card got stolen and I had to cancel the card! I was trying to edit the payment to pay with the checking...
View ArticlePayment options for new user
Hello, I am a retired FBI agent who was forced into retirement 8 years ago due to major car accident and brain damage. Being on Social Security I am on a very tight budget per month, however for my...
View ArticleRecent Private message to AT&T forums
Hello , I received your private message and I am unable to respond back due to the settings on your Forum's account. Will you be able to set the account to allow private messages so we can assist...
View ArticleWorst customer service experience
I have had quite a frustrating experience recently and spent over 10 + hours talking with at least 8 different customer service representatives trying to get it resolved. I switched from a family plan...
View ArticleHow about doing the right thing
My account has been so unorganized it's like at&t intended it to be that way. It has made my life very stressful like life isn't hard enough. I asked the BBB for help and that was a waste of time.I...
View ArticleAccount Credits from deposits?
Upon making transition, I took advantage of the iPhone buy one get one free promotion. I was told to make deposits (including on free phone) and was expecting to see my account get credited. When could...
View ArticleFirst bill way too high
So after signing up for the next plan with the buy one get one free S7's, I got my exagerated bill. It looks like I'm being charged twice for unlimited plan, being charged for the free phone, seeing...
View ArticleTransferring billing responsibility
My mom, my brother, and I are all on the same plan and it's in my moms name at the moment, and we're all supposed to pay our payment with our numbers and that's not been happening I've been having to...
View ArticleLast billing cycle
I am trying to understand why my last billing cycle is so outrageously expensive. It's never been that high before in the 3 years I've been with you guys. Almost $300 I owe for the past due amount....
View ArticleMy bill
I'm new with you, i stared the service on April 04 and the bill mounth enes on 14 every mounth, but my first bill is for a full mounth and only i used the service 10 days (April 04 to April 14 the ends...
View ArticleCancel my IPAD service
I need to cancel my IPAD service. My # is[edited for privacy – please do not post personal information]
View ArticleEquipment return
After switching networks the customer rep told me she would send me my final bill and the return info for my equipment would be provided. We'll I got a check for a credit of 66 cents and zero info for...
View ArticleMonthly charges shared plan
Can someone explain exactly what this charge is? We are not in a contract and paid for phone.4G LTE w/ VVM$40.00
View ArticleLate fee
I'm having trouble finding any information that would describe what the late fee is for making your monthly payment 2 days late. I've only got one phone on my line and I'm trying to consider if it...
View ArticleCan't bill ATT account for in app purchase
so I was trying to buy something in a game I play. when I tried to use the Bill to my ATT account, it declines it. I have been in contact with customer support, they can't tell me why I cant, I do not...
View ArticleSuspended Cell Phone Service
April 22, 2016 This organization has the worst customer service I have experienced before. My phone service has been suspended because system is saying that I have a Uverse account. I DO NOT have a...
View ArticleConstant billing problems
I was quoted a confirmed price for 12 months for my Internet and U-verse back in October of 2015. I have yet to receive the correct bill each month. I have stopped at the ATT store front, written to...
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