they say it's all my fault
In January I set up a payment agreement ( and got a conformation email about it ) to pay my bill in full on April 01. AT&T auto drafted my bank account every other day for the month of February and...
View ArticlePayment
I had an auto repair that had to be made so I could work. Please extend my late payment until wed. The 2020th of April.Thank youSteve
View ArticleBill pay
How do I make a payment arrangement when my phone is disconnected and I'm on my phone through wifi however my wireless account for my att was deleted somehow so I can't log in nor will it let me create...
View ArticleEquipment Installment Billing
When we added wireless to our account in December of 2015, we were given Buy One iPhone get one free.We were told to pay our bill on time for 3 months and pay 3 months of installments on EACH iPhone....
View ArticleCrystal Kincade
I have question to ask u my boyfriend said that is going to pay my phone bill on the 16 and he forgot he gets paid on the 22 of April it anyway I get my service back on the 22 he will pay whole amount...
View ArticleHow to validate that BOGO promotion is applied to my account
Over the weekend, I called helpdesk to add a line and upgraded one of existing line. I was offered BOGO promotion on SE model. I was told that I will start getting credit in as early as 3 months. I...
View ArticleTransfer of Billing Responsibility
If the $18 fee waived if you do it yourself online? I read several sites stating this and accepted the transfer of a line (which was only done online) but still incurred the $18 fee.
View ArticleBilling date
I need to change my billing date by one day. I am on social security disability and do not receive my check until the 3rd of the month. How can I do this?
View ArticlePhone payment plan
So I recently became an ATT customer. I switched over from verizon, and have been having nothing but issues since. Here is my situation. I ported over 3 lines I was promised 300 dollars a line plus a...
View ArticleUnresolved Issue from October 2015
Where do I begin without getting really upset. I have been trying to get my billing corrected since October 2015. Every promise that I was given to win our account as well as increase our lines with...
View ArticleWorst Customer Service I Have Ever Experienced
I have spent over 2 hours of my life that I will never get back trying to resolve a simple billing issue regarding a tablet that was added to my account on March 2nd. At the time the tablet was added...
View ArticleEscalation departmet phone #
where do you find this? I was given the wrong # from customer service after being on the phone for 1 hour and 7 minutes with no resolution.. go figure.. been customer for over 22 years and now they...
View ArticleI want a refund!
I was just charged 2.99 on a game I play to permanently remove adds. 10 seconds later it tried to charge ma again saying my monthly add removal subscription had expired, which is untrue because I never...
View ArticleCustomer service email
Is there an email account for customer service? I have been on the phone with AT&T for 1 hour and talked to 3 individuals repeating my question and issue each time. I prefer to put it in an email...
View ArticleVery poor customer service
I cancelled my service from your company and was misled by the att&t representativeAbout the final cell phone service charges.In addition,at&t did not cancel my cell phone service but...
View ArticleBilling question.
On a regular monthly statement, there is a charge for monthly data, a 25.00 charge for smartphone and then a monthly next installment charge. Why 2 charges for the phone?When I spoke to someone about...
View ArticleHelp
Yes I'm considering on going through AT&T I was wondering how much a month it would be for 2 phones?
View Article