When we added wireless to our account in December of 2015, we were given Buy One iPhone get one free.
We were told to pay our bill on time for 3 months and pay 3 months of installments on EACH iPhone. After the 3rd month, we would receive the 3 installment payments refunded back to our account and no longer be billed for the second iPhone.
Here I am, month 4 and I am being billed installment charges for EACH iPhone.
I go to my local store, they tell me I have to call customer service. I call customer service and they tell me I have to ask the store. Really? Which is it?
I do get to speak to a supervisor while on the phone and she assures me that every 1 to 3 months, I will be refunded all installment charges that I have paid. Where did that come from? Surely not told to me when I signed up. She says she's reading it verbatium from a billing article she has in hand.
I say great, send me that article, it will be prooff of what you said and I will be happy knowing the issue is resolved.
No way, she said she does not have fax or e-mail. Let me get this straight, My WIRELESS company does not have means to communicate with me about my bill?
All I want to know is how my bill works, I was ran around in circles and wasted my time.
Oh and has anyone tried to use the fabulous PLENTI program they have you sign up for? It's free, but I have gone out of my way to visit certain merchants to obtain points and I can not actually redeem my points and neither my store or customer service can tell me anything about their PARTNER PROGRAM.
Very disappointed