International Texting - does it charge me?
My friend recently went to India to visit family, and her dad had bought her international texting. it is regular SMS texts and not iMessages. If I do not have an international plan, but she does and...
View ArticleLeaving AT&T as soon as the opportunity presents itself
I have been a customer for 15 years.In October, out of the blue, I incurred THREE data overages. My son and I did absolutely nothing different in October in terms of usage. No one can explain what...
View ArticleReinstating service
Hello, I want to know if I can have my services reintated with you all. I went thru a hardshipped being a high-risked pregnancy and lost my job. I am working now and would like to pay whats owed. Is...
View ArticleFinal Bill Issue/Deception
I was an ATT wireless customer from 2007-September/October 2015. In September I decided to switch carriers. When I called to cancel, I was told that if I wanted to keep my number, I needed to let my...
View ArticleAtt nightmare
I decided to switch from tmobile to ATT so I could bundle with DTV 3 weeks ago and I regret it every day. I contacted ATT about the switch over they were of course very nice quoted me a monthly price....
View ArticlePlease let me know who to contact at AT&T?
They have improperly & now intentionally charged me for 19 months without any desire to reimburse me for their mistake. Is this now how AT&T's Mid-Level Management want to increase their...
View ArticleLetter from At&T raising data fees by $5 per line for unlimited plans
If I have a contract with AT&T until June 2016 to pay what I pay now, how can they raise it since we have a contract? Is this not illegal? What is the purpose of the contract IF they can raise my...
View Article2 month payment without service
Hello, I have been with AT&T since 2010. Last June I went to oversee for 2 months. I called customer service while I was taking off to suspend my service but I was't able to do that. I didn't get a...
View ArticleATT: Business Ethics and Misleading Customers
I am an ATT customer for 12+ years. I turned out that if I upgrade the lines in my family plan with 5 lines the bill will become unbelieveably high. My target was to keep the bill around $260. I called...
View ArticleUsing Plenti points to pay wireless bill?
AT&T answers here have said that points cannot be used for bill payment. However, Note 3 at the bottom of the FAQ page "Using Penti Points at MY AT&T says: "Eligible Wireless Bill: You may...
View ArticleLate Payment Question!
I had an overcharge on my current phone bill which was due 4 days ago, I understand there will be a $5 late fee or something along those lines. I'm wondering if there is a specific time I must pay this...
View ArticleHorrible customer service at the South Jordan Utah location
Why is this place in business? I set up an appointment online because I couldn't get the store to answer the phone and asked for a specific person for the appointment since he had helped me all along....
View ArticleUpper Level Contact Information Required
I wrote below email to AT&T a week ago and nobody has got back to me yet. I know it is holiday season but 1 week is more than enough time. I want someone whom I can discuss my account final debts...
View ArticleMonthly iPad
Good Evening, Please read below & reply whether you have positive or negative comments. I have been with AT&T for roughly fourteen years and was always very happy with them until recently. I...
View ArticleSURCHARGE?
What is this "Local Gross Receipts Surcharge" on my January bill and was not on my December bill?
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Double billed?
After reviewing my current bill, I feel like I have been double billed. Can anyone help me understand this?
View ArticlePaid for my phone twice?
ATT has billed me twice for my phone. Instead of going with the installment plan i purchased the phone from ATT. They deciced to bill me again for the phone on the next monthly bill. Has anyone...
View ArticleGetting a run around from ATT cust service..15+ yr customer!
Advised a reconnection fee( my fault as I forgot to pay the bill on time)would be waived as a "courtesy" later advised that the rep did not get a Supervisor's ok so "credit was Denied", resubmitted"...
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Am I being double billed?
After reviewing my current bill, I feel like I have been double billed. Can anyone help me understand this?
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