I wrote below email to AT&T a week ago and nobody has got back to me yet. I know it is holiday season but 1 week is more than enough time. I want someone whom I can discuss my account final debts and never want to get in contact with AT&T again. Truely Disappointed with AT&T has treated me this time. I am moving to Verizon end of this year.
Hello There,
> I have been with AT&T for passed 6 yrs and I am pretty
> unhappy of how AT&T deal with their old customers these days. Last weekend,
> I was browsing with what options I have with other carriers and happen to
> find out verizon is offering $300 credit for new customers. Their agents
> offered $100 monthly bill if we start with verizon along with 2 Iphone 6s.
> Before committing to them I thought of asking AT&T if they had the same
> options. To be honest I am not interested in buying new phones but get my
> bill down. After talking to 3 different agents and a supervisor (spending 3
> hours) they kept on telling me that I have got the best plan of AT&T and
> cannot reduce the bill. The thing that upsets me is that AT&T company has
> such high end expensive plans and they say it is the best plans. I am fed
> up of wasting my weekend time convincing AT&T agents about different
> company plans in Market which are 10 times better than them but you guys
> think the plans that you guys offer is the best.
>
> I have spent lot of time convincing you guys and I am fed up of it. Right
> now I am responsible of two lines.
> One line has no contract but my mistake of buying an iphone 6 from AT&T
> with AT&T Next plan, I am obligated to pay full money to pay off( the
> phone. Please give me *exact money that I owe you* for iphone 6 (which
> you guys are offering for exactly half price than what I bought it in less
> than an year). I will be switching to other carrier starting next year
> please tell me formalities/money that I owe to AT&T so that I can go ahead
> and cancel the service for 2 lines ASAP. I would appreciate if we can go
> through this process ASAP without wasting each other's time!
>