Upgrades
If I want to upgrade 4 phones on my account. Why would my bill increase 100 a month. That's highway robbery. For long term customers you are making them go to different carries to look for lower cost...
View Articlereaching my shared data limit
I got a notification that I'm reaching my shared data limit for period ending on the 24th. I don't share a plan with anyone and my period ends on the 9th. Why do I get these notifications?
View ArticleBalance on iPhone6
Please tell me the balance on my iPhone 6.Thank youJoyceĀ [Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email...
View ArticleBilling question
I ordered service from AT&T, was told no deposit was required, called to do a identity verification, was told again no deposit was required, ported number from another provider, received phone...
View ArticleI am no longer calling
I have called every month and no satisfaction!!You have over billed me for about four month and I never received due credit.Plus had no service for about five days the beginning of June. Every time I...
View ArticleBill higher than expected and no payment arrangement option
i am a new customer, when we excepted new wireless phones i was very specific concerning costs...since my husband and i are on a very strict budget...i asked exact cost of 1st month bill and every bill...
View ArticleHow does the $200 trade in credit appear?
Hi my name is Phantom and I just recently switched over from T-Mobile to you guys and besides the no service I have on most of the places on base it's pretty great. I was offered the AT&T trade in...
View ArticleUpgrades and removal of line discount
If I want to upgrade 4 phones on my account. Why would my bill increase 100 a month. That's highway robbery. For long term customers you are making them go to different carries to look for lower cost...
View ArticleTemp suspension enabled after contract ends
Dear Team - my contract end date was Dec 2014 and put my plan in temp suspension mode as per the call center associate.The service has been enabled automatically after dec 2014 and been charged for 3...
View ArticleOrder cancelled - no refund?
Last weekend I attempted to purchase a GoPhone plan and after numerous attempts I gave up and finally headed to the store instead of buying my stuff online. During my last attempt I received an email...
View ArticleUnfair Charges (Also published on consumer affairs website)
In May 2015 my checking account was breached so I closed it and opened a new account. I called all my creditors including AT&T to update my checking account with the new account. When I spoke with...
View Articlethe absolute worst customer service of any company i've ever dealt with!
i waited in queue for over 2hrs to get my issues resolved! sad thing is, my call was NEVER answered. sent a message through Facebook to see about getting assistance & 2different reps responded...
View ArticleNumber not listed on usage report
I noticed that most text/Im listed on my usage report show a number under the to/from column, but there are many text/Im listed that have blanks where the number should be. I know iMessages are not...
View Articleonline bill ?
Why does my online bill have phone calls or rather incoming calls to me my own phone number. So it says I'm calling myself Just wondering how that is ??
View ArticleRefill Options Limited on GoPhone Account
I am unable to refill my account in any way other than to call customer service.This sucks.My daughter also has a GoPhone, and she's able to refill online with no issues.Why is my account unable to do...
View Articlerepresentative lied to me
when we signed on the rep told me nothing but lies... i found this out today for fact by an att rep...she stated that att had a plan for client'sĀ over fifty who were disabled ...she quoted the wrong...
View ArticleNo proration for monthly charge after service cancellation
My monthly bill cycle started on 8/11/15 and I had cancelled the serice on the 8/12/15 (one day after the new cycle). The final bill came with full monthly charge. To my surprise I was obligated to pay...
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