In May 2015 my checking account was breached so I closed it and opened a new account. I called all my creditors including AT&T to update my checking account with the new account. When I spoke with the AT&T rep he told me he had deleted the old account and entered the new account for me.
Fast Forward to September. At the beginning of September I made my payment. It did not use my new account (after using it for several month)....it reverted to my old account and as a result, AT&T charged me a $30.00 NSF fee on my bill.
I called and told them what happened and the rep said "I'm so sorry to hear that but there is nothing I can do to help you". She went on to say that their mistake was my fault (you read that correctly).
I went up the ladder 2 levels and nobody was willing to remove the $30.00 NSF fee. I asked "Are you willing to lose a customer of over 4 years who has paid over $250 a month all that time over a $30 mistake on your part that you are unwilling to fix?". Each one of them told me "it's not our problem...it was your mistake".
My only mistake apparently was to choose to do business with a criminal organization like AT&T that is too big to really care about their customers.
Is this really my fault even though I was told by an AT&T rep that he had deleted the old checking account information and added the new one in its place over 4 months ago?