Data plan
FYI att customers. My data plan was changed by att from a 15 gb plan to a twenty gbs. When I called to have this fixed no one had an answer for me as to how my plan changed 😱. After speaking with...
View Articlewarranty problems
My Samsung S5 active phone was estimated about 5 months old and the screen stopped working, Samsung sent me what was supposed to be a new phone and I sent mine back. 2 Months later I get a letter...
View ArticleMischarged for ATT bill now in major debt.
Good afternoon, First things first, I've experienced the worst customer service with this carrier and each time a new bill would roll around, I'd have to phone in because of the random fees I'd...
View ArticleHelp w/Terminated Contract due to Non Payment from Mother w/Dementia - NEVER...
Hi, I'm hoping to be able to obtain guidance on how to resolve an issue regarding my mother's contract for a hot spot/device that was never used. She was diagnosed with dementia last year and in May...
View ArticleNext Upgrade Fees
If i'm upgrading to Next from a contract, do I have to pay the upgrade and any restocking fees upfront, with the down payment, or will they be on my new bill?
View Article4 Months and Rate Plan Changes Still Haunting Me
I changed my rate plan in May - yep 4 months ago. I've called in 4 times, dealt with customer care via Twitter, and gone in store. While they all confirm that i'm being double charged for my plan, and...
View ArticlePayments
So when I set up this phone, the phone bill was always due on the 12th, and the rollover period was the 15th, which allowed me to use my data freely. However, for unknown reasons, the billing date has...
View ArticleAt&t store rep lied
I have been with att since before they were Cingular. I have finally had enough. I had basic phones and wanted to look into a smart phone. I have the 300mb data plan which has been plenty for us. The...
View ArticleNew bill pay system
The new bill pay system makes me want to vote for Donald Trump. Before I could pay my bill in minutes the day I got it now I have to find the checkbook that Noone uses anymore because most companies...
View ArticleBeing threatened to have my cell phone service cut off for a bill NO ONE can...
I absolutely am at my wits end with AT&T's so called customer service. Â Over a week or so ago we received a bill in the mail for $247 and some change, about 5 days after I had just made a payment...
View ArticleWireless billing
Hi this is Odet [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]!...
View ArticleData Overage
I have an Iphone 6 plus, and for the past few month I have been getting data overage charges on my bill 1-2 GB over. I've been paying but my last bill was 15 GB over. I made a called and AT&T was...
View ArticleNext payment.
My next payment is due 3rd or 7th of next month I had already payed the pasdue amount .will my service be disconnected if I don't pay it on the day due? .I don't get paid till 15th.
View ArticleiPhone bill charge
There's a $25 charge on my bill with an * by it that says it reflects a savings. But it is a added charge on my bill. I know I'm charged $25 a month for iPhone 6, which is marked with **. What is this...
View Articlewhy
Why was my plan changed on 8/5 without my request and if I choose to accept the change will that change my contract expiration date?
View ArticlePlease let me know about this tablet
Am I understanding this correctly. I upgraded my iPhone in May. I made 4 trips to Best Buy6 trips to Geek Squade 4 trip to Apple StoreSo the young lady who was very nice helping me on the phone after I...
View ArticleI have one line suspended
The one line that I have suspended I am still paying for the share and it's not be used it all I have a total of 3 lines and only 2 of them are in use how do I stop pay all the extra stuff on the one...
View ArticleAT&T lied about monthly charges
I have a conversation saved on my computer about what the monthly charges would be after I threatened to cancel. They offered a new phone and a lower monthly bill if I stayed with them. After one month...
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