You changed my plan without consent
I've been a loyal AT&T wireless business customer for over 25 years (since Bell South) ***** - we have 4 phones. I was recently contacted by Tyson in your premier business department and I was...
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Why is it so hard for AT&T to fix their mistake?
We moved my line from Sprint to AT&T three weeks ago, it was a smooth process and we paid for the phone right in the store. Not even a week later we look at our myAT&T apps and get the shock of...
View ArticlePaying bill
I was told the day I bought the phone I had 12 days after bill was due to pay it, I told the lady I'm on disability and get check on 3rd every month that's my only income. Is that true? If not what can...
View ArticleDeceptive sale from ATT agent
On 03/28/2015, I called ATT to cancel my Universe service. The agent asked me for my cell phone service and said she will "give" me 3G data share plan and a special 8 dollar discount without mention...
View ArticleThank you Tivonja Kellogg
I recieved terrible advice from an employee 3 months ago entering me into a contract that would double my bill for 2 years. That issue aside, the person I would like to complement is Tivonja Kellogg in...
View Articlerefund my balance
I didn't check my balance before I refill my prepaid phone so I want to refund my money bucause I will not use this phone after this month... How can I refund my money?
View ArticleMy GoPhone Auto refill has refilled 2 months in advance
Hi, I've just noticed that my GoPhone account has somehow refilled up unitl July 2015. Can you please advise why and how I can get a refund? I want to terminate that account immidiately V
View Articlerewards for paperless billing
Several months ago I signed up for paperless billing because of the offer of a $50 gift card to the "local restaurant of my choice". So after 3 months I recieved an e-mail with a redemption code and...
View ArticleBeware of Monthly Rate Increases Being Forced On You AFTER Upgrading Phones...
Has anyone upgraded iPhones recently by purchasing the phones remotely from Apple.com and activating service on the phones directly? I upgraded to two new iPhone 6's this week and continued service...
View ArticleUnauthorized Charges of $760 After Upgrading Phones with 2yr Contract
Does anyone have experience contacting senior management at ATT Wireless? Any advice on identifying and contacting the appropriate individuals would be appreciated. The regular customer service...
View ArticleHow To Contact the FCC about Unauthorized Billing
Does anyone have experience contacting the FCC regarding unauthorized charges from ATT Wireless or other wireless carriers? Any advice on that process would be much appreciated. I have included a...
View ArticlePhone upgrade
My contract is up so I figured that I would upgrade my phone like I normally do when my contract is up. I went to the ATT store and found out that the only way I can upgrade my phone is to pay more on...
View ArticleREALLY OLD PHONE RECORDS
I am trying to reconstruct with phone records a pattern of communication ( on my own phone) which occurred the years 2000 and 2005. I no longer have the records. Is it possible to obtain those...
View ArticleIs that how you's treat a long time customerr who has fallen behind ?
Dear AT&T thank you so much for the disconnect notice three days after I was disconnected That being said I explained to you all when I could make another payment . Now I'll get a tracphone and pay...
View ArticleLifeline bill increase?
I'm supposed to be on the4 Lifeline program and was promised my bill would be $10.82. Last month it jumped to over $18. Why? I'm not a member of any other programs and nothing else has changed.
View Articlelate payment with a canceled number
Excuse me，yesterday I canceled my att contract number，but I still have a bill with it. Right now，I cannot log in my att account with that number，how to pay that bill？thank you！
View ArticleMy bill
It says that I went over on my data. I now owe $80 but there's no way this is possible because I haven't left the house and I have wifi at home.
View Articleno payment due
I recently bought a phone and my billing cycle has rolled over a couple of days ago but I still cannot see what I owe on the My At&t app.
View ArticleHow about sending me a bill before its past due?
Dear ATTHow can it be past due if I haven't received a bill yet?This has been the case for many months. You need to send me a bill then I can pay it. But to charge me for a past due amount is wrong if...
View Articlealert on roaming charges
Need customer service. In Mexic . Do not have international plan. My phone was set on resort free wi find but we got an email alert stating we exceeded 300 in roaming charges. What can I do to fix this?
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