We moved my line from Sprint to AT&T three weeks ago, it was a smooth process and we paid for the phone right in the store. Not even a week later we look at our myAT&T apps and get the shock of our bill going from the almost $300 it was previously to $900+! When we were in store the employee had said absolutely nothing to us about a deposit of any kind, but apparently there was a "system crash" and the deposit was applied when it was not supposed to be. Two weeks after that we are still waiting on it to be waived and we got an email today saying that if we don't put the remainder of the deposit we will be suspended, with no option of an arrangement to be made. If we had been told in the store what was going on it would have been a different story, we would have just paid it. Now, after contacting the chat team several times, the store manager (who keeps telling us that she's waiting on an email back for the fee to confirm it has been waived), and being on the phone with customer service we are completely irritated. We keep getting told that the desposit is being waived and then told that we're going to be suspended? There has to be something that can be done because we're just about to pay our fees and leave. We went with AT&T because my boyfriend has never had a problem, but now I'd rather just go to Sprint because I know what the problems are going to be upfront instead of snuck in there like this. ![:smileysad:]( "Smiley Sad")
