I've been a loyal AT&T wireless business customer for over 25 years (since Bell South) ***** - we have 4 phones. I was recently contacted by Tyson in your premier business department and I was offered a phone upgrade. It turns out that we had 2 upgrades available and so we ordered the new Galaxy S6 for both. I placed the order myself, spoke to Rochelle and Beatrice. I never authorized a change in our plan, but we just received the new invoice and found that the plan was in fact changed and would cost more. We called customer service and were told there's nothing that can be done - too bad, take it or send the phones back. Well, that's just not acceptable. I asked for a supervisor and finally ended up with Charles. He told me the same thing, however he said that if it was past the 30 day trial period there was something he could do, but since it's not - we're out of luck. First, I'm embarrassed for AT&T for doing this; especially since we've been so loyal. More importantly, I don't have the old phones any more, so I'm doubly out of luck!! I spent many hours getting the phone set up, some data transferred over to the new phone; an hour and a half with tech support because I wasn't getting texts from some iPhone clients. Who's going to pay for all of my time if I have to send these phones back?? And then what do I do - go to and ATT competitor? Please let me know as I wish to resolve this today. Thank you, Michael
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