Charge for Application Subscription from OZ Communications I never used
I am showing a charge on my monthly bill from 8/4/2104 for a service I never used. How can I deny this charge/block this organization from charging me? 08/04/2014ApplicationsSub: Mobile EmailOZ...
View ArticleA compliment to Customer Service Agent Cody Leal
Last weekend I called to discuss a billing issue. On Sunday, I spoke with two different agents who were not helpful, repeated a company policy line without listening to my legitimate concerns. A...
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Phone credit for inconvenience
I sent this email out about these account. Which someone contact me today in the u-verse department which they did help me which they said until next month. But the manager told me that he will email...
View ArticleOnce again lied to on the phone
When I called to get my uverse promotion taken care of, I was offered the upgrade to 15 gb of data on my phone. The lady on the phone told me it was only $8 more a month. This is the 2nd time the lie...
View ArticleNSF check
Will they resubmit a check again if its returned NSF or should I make another payment??
View ArticleNeed speak customer service
Hello. I adhered to my payment arrangement and made a payment yesterday. Unfortunately my service was still interrupted today. Need to speak to customer service rep and cannot get through. Any advice...
View ArticleWhere is the "customer care" with AT&T?
AT&T just cut the service to my daughter and wife's cell phone service. I know the bill was past due, but right now I am having to pay two cell phone bills because AT&T is apparently dragging...
View ArticleDeceived by new plan pricing by AT&T!
I have been a happy customer for six plus years but not happy with what AT&T did recently. I switch from Family plan to Mobile Share plan. while switching, there were no disclosures that the new...
View ArticleINSIDER FRAUD - $500 DEPOSIT STOLEN
I signed up for an AT&T contract in January 2011 and was asked to pay a $500.00 deposit (apparently required of all non-Americans) and was told by the AT&T store employee that I would get back...
View ArticleHow much are you paying for your AT&T phone plan?
Hi, I am currently on mobile share plan. 2 phone line ( with 9.99 mobile protection plan per phone) with 10 gb of data shared. I also have a 17% discount from a company I work with. I pay $150 a month....
View ArticleExtremely aggravated
When we went to the AT&T store to change the data plan I needed to add data on another line. I asked repeatedly if this would remove the unlimited data on my line and he kept telling me it...
View ArticleWorried that I lost my Mobile Share discount when I upgraded with NEXT
I was told by the sales person that my $25 off each line would stay active when I upgraded with NEXT. I just checked my estimated bill again (because I haven't gotten the actual one yet) and it says...
View ArticleData questions
It seems to me when an account runs out of data a day or two before the next billing date begins, and 1 GB is added to your bill for $15.00 the remaining unused part of the 1 GB should be added to the...
View ArticleBills
I was unpleasantly surprised when my bill jumped $50 this month. In addition, my phone and laptop both say internet connection unstable. I bought in to the 'get the promotion now - it's only good...
View ArticleTerrible International Plans and Poor Customer Service: Complaint to BBB
My husband and I had planned a two-week vacation to Canada back in July (2014), and we wanted to use our cell phones during the trip. I physically went into an AT&T store to have the international...
View ArticleDisgruntled customer about the without-warning long-distance charges
I have been a good long time customer to ATT. However, ATT is not treating me well.I almost never make international call. But last month I had to make two long distance calls to Canada and Hong Kong....
View ArticleNotice of Dispute filed 3 mos ago- No response from AT&T- Sent to collections
I am a former ATT wireless customer with a family plan. After several years of nothing but problems with my service and poor customer service experiences I ended my service. I could go on and on,...
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