I was unpleasantly surprised when my bill jumped $50 this month. In addition, my phone and laptop both say internet connection unstable. I bought in to the 'get the promotion now - it's only good while I'm in town for two days' nonsense and have regretted it ever since. The lines were put up sloppily, I have to pay for two wireless receivers when both could easily have been attached with little effort. The only positive is the chat system - one person spent an hour and a half helping me (with something that had worked for six months and then quit!). I am also constantly running into trying to watch or record too many shows that I either can't watch or can't record at the same time. Seriously considering going through all of the hassle of changing providers.
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