AT&T just cut the service to my daughter and wife's cell phone service. I know the bill was past due, but right now I am having to pay two cell phone bills because AT&T is apparently dragging its feet on switching over ALLTEL customers. I have kept my iphone with ALLTEL until the switch over, which seems to be changing continously. Initially I was told that the switch in carriers would come this past spring. Then it was May, then September, now October. In the meantime I am paying two cellphone bills that amount to nearly $300 per month. That is way out of bounds for cell service considering there are other carriers out their (T-Mobile) that offer quality service for a considerably lower monthly rate. I opted two switch my wife and daughter's phones over to AT&T early because they were having trouble with signal strength. I had intended to switch my phone over at the same time but opted to wait since I was going to have to get an unlock code first and then travel back to the AT&T store that is 40 miles from my home (the closest AT&T store to my home). I am assuming the signal strength has something to do with the work being done on the network in preparation for the changeover and since my phone was set to work with ALLTEL's network, if they were changing over towers, it may have been affecting the signal we were getting. Long story short, I do not like that I have been billed a $40 reconnect fee, which I feel is far too high in the first place. I also feel AT&T should drop the fee in this case since it is due in part to their not having completed the changeover from ALLTEL, causing me to have to fork out much more cash on cell phone service than I should be. I am seriously considering looking at another carrier for my phone instead of completing the changeover to AT&T. Then when the contract on my wife and daughter's' phone is up I will bring their phones over as well. Maybe I will bring them over early since I hear T-Mobile is offering to pay early termination fees for people who opt to go with them. I am very disappointed with AT&T. I do realize the bill was past due, but I received the first notification Friday and service was terminated Monday morning. That's pretty fast. I thought they would work in business days like most other companies, meaning that I would have time to pay it Monday morning before it would be disconnected. Not good business practice AT&T.
↧