I sent this email out about these account. Which someone contact me today in the u-verse department which they did help me which they said until next month. But the manager told me that he will email them about them trying to credit me about the frustration with the whole or deal... But I called just to check with the mobile department I they had NO record of what was going on with these account which I spoke to someone on Saturday. Rather it is a credit or not I need to know what I'm paying on tomorrow I'm just tired of being I the phone handling different situation why it can't be done all at once.. Which when I called today they advised me to go back online for credit.. now that's sad which I told them I could send them the email..!!!
I would like to start off saying I have been a customer with att for at least 7+ years contract and prepaid and U-verse for 3+ never really I had many problems that couldn't get solve. Really I have had a MAJOR problem with them on last month August 5,2014 i tried to make payment. So I go online like i've been doing for years now and the system didn't accept mypayment I tried several times on different devices so I callednin to spoke to somebody about this. The respresentive tried to make the payment as well and a pop up came up saying something about fraud. I try to tell them nothing such been wrong with my account i have been using it for years. He told me to call my bank and call back which i did when i hung up the bank phone. I called the bank the look into it said nothing was wrong and I had money in the account to cover balance. I ask the banker to hold so i can call ATtT back he agreed we all were on the line at this point the bank confirm with att nothing fraud is going on with her account no hold are on this account also money is there at times the respresentive said he was looking into it and he kept putting us on hold Once he did get back he want to go back and forward with me and the banker I was getting very upset.At this point we were on the phone almost 25 minutes so the banker had to go because he had to help others. So the situation had not been resolve yet he transfer to other respresentive I go through the same thing she try to process a payment with check account still no luck so but I wanted the problem fix because that's how i pay my bills she then put me on hold literally for 2 HOURS!!
At time point i was very angry because i just got off wrok I haven't eat nor drunk anything put my kids were hungry and i was trying to handle this. After being on hold for such a long time I called on other phone o told them what was going on and they could I was still on hold so he tried to help me again with check account so we did it with a card which I had along which noone ask for.. He also put me on hold to talk to someboby to work on my account to get it straight which would take 3-5 day to get it straighten out I agreed.. I was so upset i told me this need to go to the level because this was ridiculos. I was so tired i had no life left!!!!!! So I called back the next day to make my complaint again so I let the Ms. Henry know what happen she also agreed with me that never should of happen she also told her supervisor they give me a number and address which is:Attn: [Ms] Ruffin which I called several times and left a messagefor 3 weeks straight. On last August 27 th I called to get another way to make my voice heard I talk to a Brennia she give me a fax number . Which her supervisor([Ms] Reins) said it was wrong so she get on the phone and give me this address: I've sent a letter also no results!! Therefore I go to pay my u-verse yesterday 9/5/14 and low and behold i had the same problem as last month so i tried to call they were closed so i chatted online so my service wouldn't be interrupted andthey tried to process a payment and the same thing FRAUDULENT with account as as last time.. So i called today 9/6/2014 I had to go throught same process I talk to [Mr] Davis I let him know from the beginning what was wrong need to talk to supervisor of he don't listen proceed to do differently telling me nothing wrong with my account at this point my frastrated because i know what im talking about and he try to process a payment " guess what happen the message pops up.. After asking him repeatly to talk to his supervisor he then try to locate her. Ms Janice get on the phone telling me about the message i said maam i know what you but this was suppose to be fix a month ago so u know wher my fraustion is coming from. Shw was trying to be helpful at times but she told me the treasury department needs to handle my account and she did not knoe how to get in contact or send a message to them. Which i told her this is ridiculos everybody has a chain of command but she said no. I then said what do I have to do do another feed back to get something done she said yes and hoppefully somebody will get in touch with and striaght things out. I couldn't make a payment didn't gave card only my check acoount I ASK HER DID I HAVE TO TALK TO MY WIRLESS DEPT BECAUSE I HAD TO PAY THEM TOO OF Course I was transfer and had the same problem.
THIS HAD TO BE A HORRIBLE EXPERIENCE BECAUSE ATT HAD BEEN GREAT IN THE PAST!! IT REALLY HAS PUT A REAL REAL BAD PLACE WITH ATT JUST BEING A CUSTOMER FOR SO LONG!!! COULD SOMEONE PLEASE CONTACT ABOUT THIS MATTER AS YOU SEE IT IS URGENT!!!!!!
[edited for privacy-please do not post personal information such as full names, phones numbers, addresses]