Credit back on BOGO offer
I bought three iphones at Costco on the AT&T BOGO deal. 2 are 64G 6S and 1 64G 6SE. I am supposed to get a credit back on the phone (750 over 30 months which is $25.00 a month). I am not...
View ArticleBill changes monthly?
Hello all, I'm wondering if maybe you can help. I've been with AT&T for going on four years now. I have a plan for my family, with a total of six lines. Recently, I've noticed that my bill changes...
View ArticleJust received 1st bill - overcharged for a second plan.
The first bill was way more than what I was told and is shown on the order summary. After 2 customer support contacts, no one would explain why and it's just how it is. Was offered a bit of a credit...
View ArticleRequest for change of due date
I requested my due date be changed in January. I was told great you are all set, you will see it reflected within 1-2 billing cycles. No change was made. In March I made contact and was told not only...
View ArticleOrder status.
I made a mistake on the down payment price, I was wondering if I could change it.
View ArticleComplaint address
I need to get the complaint address reason for this is I have been working on an issue since March I bought for Samsung Galaxy phones underneath the buy one get one free deal as of this date I still...
View Article$313 bill for combined 1 phone w/ unlimited talk text & data combined with...
This is what you call outrageously incorrect! I'm not paying my bill until you get this resolved! I want to be credited for every mistake that you guys make too! Yup! Which happened probably 10x since...
View ArticleChatting
I must be dumber that I thought. I've been on att website, singed in over an hour trying to open a chat line . can't do it . I guess I'm just stupid. Any other time it pops up on it's own
View ArticleMonthly charges = Monthly phone calls
Customer for over 15years, but for the last 6 mos, I have had the unpleasant duty of once a month calling to fix the same charges. After following Att protocol, opening a case about the charges,...
View ArticleBOGO credits still not appearing
We have 2 BOGO phones (total of 4 lines) and after paying for 5 cycles (19.84 each) for all of them the credit still does not appear on my bill. I have to call every month and spend HOURS on the phone...
View ArticleBilling
Hi,I don't understand why my phone bill has went up almost $30 in the past 2 months when I have an unlimited plan. Can someone please help me understand? My email is [edited for privacy – please do not...
View ArticleDouble Rate Plan Charge on Go Phone
I have an issue where attempting to change my plan I got double charged.I had a $30 balance with $30 plan. I wanted to change to the $60 plan for data. I went in and changed it but my account showed...
View ArticleAbout my att account
I went on it and it showed me I can't make any online payments at the time. Does that mean it won't do autopay?
View ArticleData usage
I don't really have a question, more of just a concern, but as I can't figure out how to email anyone I'll just post it here. I have received a number of data overage texts saying I've went over my...
View ArticleBilling Disputes every month!!!!!!
I have a lot of problems with billing. I have a total of 8 lines under my account. Each month, there are charges posted on one or two of my lines that I dispute and it takes me a lot of time with...
View ArticleRedeeming Plenti Points on my Wireless Bill
Hello,I have accumulated a lot of Plenti points that I would like to apply against my wireless bill,can I do that while paying my bill on line or do I have to physically go intoa store, wait in line...
View ArticleWhat?
Switched from Verizon to ATT as an add-on to my sisters service. Was talked into EDGE. Called next day and told them I did not like phone. Told to return on following day. Store closed at 3p.m.....
View ArticleAuto Pay Glitch Problem
Has anyone had trouble with auto pay, debiting money from a credit/debit card that was supposedly removed from the system at an earlier date, yet still being able to access that card?Thanks
View ArticleHow do I change a late payment date to earlier date?
I schedule a delay payment but now have money to pay.How can I change the date to earlier and cancel the original date
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