I have an issue where attempting to change my plan I got double charged.
I had a $30 balance with $30 plan. I wanted to change to the $60 plan for data. I went in and changed it but my account showed $30 plan/balance.
So I went back to the $30 plan and my balance went to $0. Thinking the $30 was put to the $60 plan I went back and changed it to the data plan. Balance was $0 and I had no plan.
This forced me to add $60 just to get the plan.
My account says Rate Plan Charge
6/14 7:48
-$60
Rate Plan Charge
6/14 7:38
-$30
It looks as if my $30 balance was just taken away. How can I get this credited back to my account as I did not use the $30?