Extremely disappointed with the customer service received
I called in to cancel my services after 16 years because I decided to utilize the offer of BOGO Samsung phones with Verizon. Well I spoke with a Rep. by the name of Lynn who indicated I should not...
View ArticleBilling
ATT has horrible customer service, horrible business!!!!!!!!!!!! As soon as I pay off the balances on my phones i will be searching for another provider. I've been with ATT for over 6 years and...
View Articleall lies
I switch over from verizon because of a promotion I was told about from someone in customer service robert in nashville is what he said was his name but cant seem to locate him now.he said I would get...
View ArticleChanged Plan Problem
I decided to change my plan from a 2 GB shared data plan to a 300 MB shared data plan. This month I had 4 overage charges, but when I changed the plan it switched to 9 overage charges. Is this just a...
View ArticleI message detailed report
is there a way to have all Imessage texts detailed in my At&t bill?
View ArticleExecutive Office was worst than regular customer service.
I escalted a billing isuse i was having to the Office of the Presidnet and was talked to more rudly than I experienced wtih regular cusotmer service. When I asked to escalte the call to this case...
View ArticleGetting billed for incoming calls.
I was told by att store rep that in my family talk plan 850, that calls FROM someone TO me do not count against your monthly call minutes.Then why am I getting billed $0.35 for incoming calls when I go...
View ArticleGetting the Run Around
I am a new customer - just got my second billing. I spent about 1 1/2 hours on the ATT Chat trying to understand what is on my bill and was transferred from ATT to Direct TV and then back to ATT...
View ArticleIssue with order and need help
I placed order under BOGO, CSR told me that promotion also work for SE but a week later, I was told that only 6S is eligible. Under buyers remorses program, my order will be eligible for BOGO...
View ArticlePayment arrangement
If u make payment arrangements! And u pay half of it will it turn off the service the day the bill is due or will it stay on
View ArticleCopy of adjustments
I would like a copy of my bill showing the 200 something dollar credited to my account. Please email my copy showing these adjustments to *** so that I may show them to my lawyer. Thank youMichelle...
View ArticleWhy do my phone's data usage tracker and AT&T's differ so much?
It looks like I am losing about a gb worth of data from what AT&T shows vs. what my phone's data usage tracker states.
View ArticleTurned phone off, except WiFi - still charged for international charges
I'm really frustrated. I've been an AT&T customer for 15 years and a very small overage charge is going to be the reason that I look at alternative cell servcie. I went to Mexico last month and...
View ArticleSuspensions
I suspended a line! And was told after doing so that my payments and bills for the device will remain the same even though it's suspended! I don't use to line anymore ! I thought there was a way I...
View ArticleFirst Payment
How much would it be to add a new line and phone but keep my old phone number?
View ArticleFraudulent business account
My wife and myself combined our cell phone accounts in 2012 after getting married. Unknown to us, the representative at the ATT store set our account to a buinsess account. How exactly he did this...
View ArticleHorrible Experience with AT&T Manager called "Minor"
I just had a very horrible experience with a manager who identified himself as "minor". This guy is very rude and have no understanding of customer service. I started speaking with a rep who identified...
View ArticleMissing Plenti points
I do not have any AT&T rewards in my Plenti account. I linked them in August 2015. What's happening? I tried the web form link in a different forum, but it didn't work. Thanks!
View ArticleWhat itemized data transfers ?
My bill shows itemized data transfers, including the date, time & data transferred. What do they mean? A lot are at 12-1am? Everyone is sleeping, or supposed to be! Lol! We are well below out data...
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