I am a new customer - just got my second billing. I spent about 1 1/2 hours on the ATT Chat trying to understand what is on my bill and was transferred from ATT to Direct TV and then back to ATT Combined billing and after 1 1/2 hours and more than 14 pages of chat logged I was no closer to understanding what was on my bill than when I started. The sales staff at a store then tried to help me and spent a great deal of time also only to be told I was in 'limbo" which hardly makes me feel good about how the billing is done. How can I get informative, correct information on my billing? Why is it the customer that has to suffer through for three or so months to get combined billing corrected? Issues in processes should be transparent to the customer - and I have gotten horrible customer service and the bills are hardly transparent. How can I get the answers I need so that my bills are correct?
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