Autopay and new credit card number
I received a new card from my bank, it also had a new number (thanks to the whole target data breach). I got a notification text from AT&T today "AT&T FREE MSG: AutoPay Enrollment Change...
View ArticleOffice of the President
I was just told by the Office of the President that money is more important than a customers health. I am in the hospital awaiting surgery to save my life. I am dying of cancer. They refuse to give me...
View Articlenot able to resolve a billing issue
Last October I moved. I was told that I had internet and TV at the new location so I cancelled my uverse, and intenet which was a bundled account with my cell phone. I left the cell active. When I...
View ArticleNo Service No Account = Bill?????
I recently attempted to carry over my two numbers from another carrier to AT&T, which seemed like a great idea. I have two IPhones and I was told I would be able to use them with AT&T. I...
View ArticleA out of my hands situation !!!
I would like to start by saying I have had ATT for 8 yrs and never been late or missed a payment , now with that being said I was working for a company that agreed to pay my phone bill as a perk of...
View Articleatt gets cheaper and cheaper
So att introduced cheaper shared data plans last month that were pretty reasonable in price if your out of contract and I switch to it. And then this month on March 9th they will start even cheaper...
View ArticleGet trouble with my billing
I don't know where I can file a complaint about what I met for the last half year so I decide to post it here. hope someone can read my long story and help me out. Dear Sir or Madam,HiI am student came...
View ArticleNeed Help With Cell Phone Plan
On January 5, I visited an AT&T store in Washington, DC (7th and H Sts NW). I informed the saleswoman that it had been more than two years since my last phone upgrade, and that I wanted to upgrade...
View ArticleWhy was I not offered the shared data reduced plan when I called yesterday?
I am slightly peturbed to say the least. First off, why in the world do I have 2 different dates to keep tabs on? Billing date, data usage date...can I just have 1?I called yesterday to inform...
View ArticleDisappointed
I have been a customer for many years and have recommended services to family and friends. I've never had any serious issues with AT&T until recently, and my experience has been horrible since....
View ArticleStore Complaint for the Mall at Short Hills, NJ
Ok so I've had the biggest run around with these people I have no idea why they're are selling AT&T products and services if they don't know what they are selling. So I go in for a simple upgrade...
View ArticleProrated charges for plan changes
Hello all, I am very confused about the prorated charges on plan changes even after I chat with two reps. For the billing cycle 1/21-2/20, I was on $20 data plan. I changed it in the middle of the...
View ArticleIt is awkward that port in a number does not qualify for the $100 credit
I talked with a service rep over the phone about porting in two numbers from other providers to get $100 credit for each line, but the rep said that the $100 credit only applies to lines with a new...
View ArticleBill Credit
I renewed a line back in DEC, and was told I would recieve a $100 Bill credit We were going to cancel line, So I think this was the incentive to keep it active. I chatted with ATT a couple of times...
View ArticleHorrible Customer Service
As a retired AT&T employee I am utterly embarassed on how customers are treated from employee's of AT&T. I could give numerous scenerio's over the past 3 months of changes we have made to our...
View ArticleShould I switch to the $160/four phones plan if I currently have unlimited data?
My current family plan hovers around $240+/month for four phones, two of which have unlimited data. I understand that at&t no longer offers unlimited data plans. The two phones with unlimited data...
View ArticleI am a long standing loyal customer of AT&T and will no longer accept what...
:smileymad: Every month I have had to call AT&T to resolve billing errors. I am a combined billing customer and have been a loyal ATT customer for more years than I should have stuck with them. My...
View ArticleMy bill has risen twice in three months!
I understand that my initial deal may have expired but why has my bill total doubled? It raised in November, December and March all without any warning or explanation. You need to keep customers more...
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