I would like to start by saying I have had ATT for 8 yrs and never been late or missed a payment , now with that being said I was working for a company that agreed to pay my phone bill as a perk of working for them , now in doing so they made payments on time as I did for about 6 months ( I worked for the company 5 yrs but got a promo ) upon my dismissal from the company ( voluntarily ) on 12/31/13 my bill was current and in good standings BUT now 3 months later I get a bill for the last 3 month of service saying I never paid , so the company I worked for disputed charges and ATT refunded them ….. That’s not the bad part the bad part was I had 3 days to come up with $500+ dollars due to this vindictive act made toward me and I didn’t expect ATT to cover it I just simply asked to be put on a plan to clear it up by me paying extra on my following bills and the response I got from ALL customer service agents was that they would be willing to listen to me and help me if I paid the 500+ dollars that I currently did not have .. But I was unaware that they were refunding the $ and was treated like I was a Criminal / low life by everyone I spoke with and not one person would even listen to what I was trying to say or willing to help me does anyone know of what I can do ??? The $ I pay my bill with is the same $ I make using my phone and meeting contractors and customers so in the end no phone no money and no money no bill being paid :-/ all I was asking is for a little assistance for a 8 yr loyal , never been late customer and no one wanted to help so could I please get a phone # for someone at the TOP of this rude and inconsiderate organization so I can go on with my business and keep paying my bill as I have always done ?
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