I recently attempted to carry over my two numbers from another carrier to AT&T, which seemed like a great idea. I have two IPhones and I was told I would be able to use them with AT&T. I received the SIM cards in the mail and then attempted to activate my service. I called the number provided on my welcome packet and was told that I was now ready to utilize my AT&T services. However my phone didn't work. I called AT&T and was told that my iPhone was locked and that I needed to get another phone that would be able to work on the network. Until then my account would be on hold. I ordered two phones from Apple and while the rep at the store was attempting to activate my phone a number pops up asking to contact AT&T. We both stand around for about an hour waiting for a rep, who finally explains that my account has been cancelled due to no usage. WHAT????? I ask about my two numbers and I am told that my numbers are gone and that the account is cancelled end of story. I ask how is that possible and I am told by this lady that she attempted to contact me personally about the account and didn't get me so she made the executive decision to cancel the account. The Apple people felt so bad that they gave me a full refund for the two phones. This occurred two weeks ago. Now I've just received a bill for $358.67. I called AT&T and have spoken to four different reps today. They seem as confused as I am. The last one had me on hold for 11 minutes and then the phone "disconnects". This is just horrible. Help........
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