Last October I moved. I was told that I had internet and TV at the new location so I cancelled my uverse, and intenet which was a bundled account with my cell phone. I left the cell active. When I moved in didn't have service so I set up a new account. Old account number 102847843. In addition I had a stand alone home phone 760 599-9989. This home phone was also cancelled. At my new address I now have a new account 130472052 which bundles my uverse, internet and home phone with a new number 760-453-7510. I received a collection notice at my new address from Sunrise Credits Services, Inc. I called them and they said they can't do anyting except my payment and have no idea what the collection amount is for. The client is listed ast AT&T Uverse. I called billing at AT&T U verse joint billing, they said that it wasn't them and that it was my cell phone charges which run behind the payment cycle in a combined billing environment. I aske them for the bill and they said it was for the Cell phone for October/November. I have my cell bills for September, October and November all are paid in full. I don't know what to do about this collection. Since I paid the October November bills directly to ATT Wirless - I think it may be an internal settlement issue but no one can help me. I talked to uverse people, wirless people, customer service people, the collections people the phone customer service, the chat customer service they all either point back to the other or say they just don't have any record. CAN SOMEONE HELP ME RESOLVE THIS?
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