As a retired AT&T employee I am utterly embarassed on how customers are treated from employee's of AT&T.
I could give numerous scenerio's over the past 3 months of changes we have made to our service (disconnect phone line, changes to cell phone plan, connected U-Verse internet). I have NEVER seen such a cluster of people not willing to work problems through. All you get is, I can't do that, I ned to transfer you. Thirty minutes later (hold time) oh, this is the wrong department, I need to transfer you..I did this for 3 hours one day. Today was the icing on the cake, after thinking we have everything squared away we get a disconnect notice for the U-Verse DSL, even though auto bill pay was suppose to have been set back up. And we can't combine the cell bill with the U-Verse Internet bill because we are past due yet we are "valued customers". Come on AT&T get your act together (or not). Meanwhile yet another xx number of hours will be spent on getting yet another one of your mess up's resolved.