New Service Scam Alert !!!
In November 2012 i was looking at different plans because I was looking at buying my wife a iPad3 with data. I went into a AT&T corporate story and was told if I changed to the a new plan for both...
View ArticleOvercharged for cancelled account and no refund!
I used AT&T wireless for a few days and then closed it but I got a bill for the full month. I paid in full, expecting a refund later. But it never happened. I called them up, but was told because...
View ArticleService suspended WITH a financial arrangement pending!
I recently had my phone suspended with a financial arrangement that supposedly guaranteed service so long as I keep the arrangement. I have been a customer of 4 years and recently moved to a new state....
View ArticlePlan changed with out my knowledge
I went on for an upgrade and the sales person changed my plan with out telling me. I HAD a "grandfathered" plan that was unlimited data and a family talk share plan. I was paying around $177 a month...
View ArticleLong term customer really unhappy.
My family and I on this account ( have two) are really unhappy with certain aspects of AT&T. First of all our bill this month was more than my car payment. We don't even use the service that much....
View ArticleBeware: known AT&T data overage charges problem
I imagine AT&T will delete this rather than help, but here is our story anyway. My husband purchased a Sony phone with his upgrade last year. Due to numerous problems, he spent hours on the phone...
View ArticleWhy did I get charged an early cancellation fee?
So, in July and August I fell behind in payments but paid off all past due balances on the last day of August to where my account was given $20 credit because I paid at a Kiosk in the store. I verified...
View ArticleDishonest business practice!
I have a family plan with 5 lines, all eligible for upgrade, so I upgraded 3 lines, one iPhone on Sept 20 and 2 basic phones on Sept 21. On both days, the rep that helped us didn't mention anything...
View ArticleRandom $500 charged on my bill?
I had recently signed up for my own phone plan after moving out of my parents house. I have no credit so they charged me $500 deposit and I paid it in full, I chose my monthly plan of $139, my auto pay...
View ArticleBIlling Nightmare
I will attempt to try this and resolve this with you before I call the corporate office on Monday. I have tried to resolve this with customer care all week and have now given up talking to them at...
View ArticleUpgrade fee - misrepresented in AT&T store
I have been reading these forums and seeing that my experience is all too commom. My wife and I upgraded our phones in an AT&T store last month. When the employee mentioned the $36-per-phone...
View ArticleAT&T is too big for its britches! It is losing quality customers
I have a iPhone 5 that was still under warranty when the volume control stopped working back in early September. I called AT&T and they sent me out a new replacement and told me when it arrived...
View ArticleSecurity deposit refund
I am unable to get a security deposit refunded for over 12 montns. Several visits calls and emails later i still have not received my refund. Have requested for the refund to be credited against my...
View ArticleNew Account nightmare
I wanted to port my number from Tmobile to AT&T, never expected a simple thing to get this complicated. After a week and 2 visits to an AT&T store (total time spent at the store - 3 hours), I...
View ArticleI randomly recieved a substantial credit on my post-paid account. Nice to...
About a month ago, my bill suddenly had a substantial credit on it (several hundred dollars). The credit is marked on the bill as an 'air time credit'. I called up customer service and the agent that...
View Article1st Bill payment arrangement
Ok so normally I would flame someone for this issue and I still deserve to probably be flamed but hear me out. So I have my first bill due in a few days and can't come up with the money. I just had to...
View ArticleHow the Heck do I get a bill for "Early Termination"? SO FRUSTRATING
About a month ago I finally had enough of $193 per month phone charges and switched to StraightTalk, which is still an AT&T line. I made the fatal mistake of making the switch to ST before talking...
View ArticleIllegal Billing
Hi I am very angry and aggreived with ATT wireless billing practice . I got a bill of 273 , They overcharged me by100 + , and after speaking to some cust rep , I was told to pay a part of it and then...
View ArticleGetting billed after termination? Out of contract also
We are getting billed for a full months service AFTER we cancelled. This is preposterous. The girl we spoke with on the phone, "Amber," said we were being charged ETF when we clearly cancelled AFTER...
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