Sharing a data plan?
Thought I posted this the other day but I must have hit the wrong button. So here I go again: Was talking to my nephew about his ATT service (voice and data). He and his wife have a familt talk plan...
View ArticleAt over $200/month for my family, it's time to move on
I've been an AT&T subscriber since 2003, and I love the service and support -- the billing, however, has gotten out of control. We have 3 lines for our family -- I have the grandfathered unlimited...
View ArticleWorst Customer Service Experience ever
How is it that I've been on the phone for 2 1/2 hours, talked to 12 people 8 customer care specialist, 3 retention specialist and acounts receivables??!? And Not one person I beleive has gotten...
View ArticleQuestion for Break contract from family plan
I used to use family plan with my two other friends. they want to cancel their plan(the plan is under my name) .how much fee should they pay if they gonna cancel their plan
View ArticleBeware past experience no indication of future performance...
"Past experience no indication of future performance" is the answer today after I spoke with a very curt customer service rep. Now in her defense I probably wasn't the most pleasant person she ever...
View ArticleQuestion about international/Canada charges
My 13 year old son called a friend he met on xbox live, that lives in Canada. He wasn't aware of this. He made 517 minutes of calls over the course of 2-3 days. Thankfully I got a text message that...
View ArticleHow does one resolve Customer Service issues?
Email to CEO FollowsMr. Stephenson,I am writing this email to complain about the utter disconnect within your organization. I have, today, spent almost 4 hours on the phone with representatives from...
View ArticleATT sneaked in a 2 yr contract!! Help needed.
Hello Admins,I need assitance with my issue. Till April, I had an AT&T family plan with 2 lines. I already had my employer discount on my account, I have had it on for many years and continue...
View ArticleReturned phone charged full month?
Hello Is it typical for ATT to charge for a full month of service even if you return the phone within the 14 day return policy? I ordered a phone on sale and saw they offered it in another color the...
View ArticleFamily Plan contract/handset gymnastics
Family Plan customer since 2008, FAN Discount via employer.Still under unlimited (grand fathered)3 lines3 iPhone 4S still in contract One of the handsets took a bath in a pool. On 1 of my...
View Articletotal group usage increasing while individual report did not show anything
My total group usage in increasing dramatically when there has been no activity on my individual lines since yesterday! Can anyone tell me if they have any clue as to why this is? I am 20 MB away from...
View Articlebilling customer service terrible
I too have had a disgusting experience with the at&t customer service. For 1 thing I have had to deal with the most horrible situations with not working phones. In the last 3 weeks I have talked to...
View ArticleMotime monthly subscriptions
I recently found out that several of my phone numbers had subscription charges of 10.49 for motime.com for almost a year. Neither had been authorized by me. I called ATT and they refunded 3 month...
View ArticleWireless Cell Phone Bill LIES
My husband and I have been loyal customers of AT&T for 20 years!! We have never been late on a single payment. 2 months ago we went into uprade my phone. Tyler, told us about a new plan that would...
View ArticleThe promise your store (in Petaluma,,Ca made to me was not accepted by your...
I've had such a bad iPhone that the store promised which they offered the Nokia 10/20 yellow for taxes only. $59 is what I was promised on follow up on the phone they knew nothing about and would not...
View Articleroaming web questions
i am new to this. what does it mean in my online statement: roaming web, i don't understand the incoming and outgoing. can someone explain?
View ArticleNew Family Plan
Hello, I would like someones help on how I can go about setting up a new family plan with 4 lines. Unfortunately, this isn't a simple new plan. Here are the details: 1. I currently have a prepaid...
View ArticleData roaming but option was disabled
I was surprised today when I got dinged $16 in "Data Roaming" charges. The issue is that I have an Android smartphone and the Data Roaming option is explicity turned off! So how could this happen? The...
View ArticleTerminate Service
I want to cancel my service because I can't afford it anymore. I know that it would cost me $250 to terminate it but do I pay that up front or will they send me a bill?
View Article