My 13 year old son called a friend he met on xbox live, that lives in Canada. He wasn't aware of this. He made 517 minutes of calls over the course of 2-3 days. Thankfully I got a text message that said "you have gone over 100 dollars in international calling"...so I decided to wait until the bill came out to see what it would be. Obviously, we had a talk with him about calling people with different area codes, and for talking that long anyway.
I do feel like that without having to use a country code, calling Canada can happen accidentally, as it did. So, I got the bill and it was $300 in overages charges. I sent them an email explaining that it was an accident and would they forgive the charges on a one time basis. I also threw in that we have 5 lines and have been customers for 10 years. I know that doesn't necessarily entitle me to anything, but figured I'd add that in.
So they reply back that they added the $3.99 international plan and that the rate would be reduced to .19 for the 517 minutes. So, less than $100.
My question is, should I be happy with this or if I try hard enough can I get this removed? I've heard of people completely eliminating $1,000 data bills when they first get a smartphone.
I know email isn't always the best way of getting what you want, but they did go right ahead and chop that off the bill. In y'alls experience, is there a way to completely remove these charges? If so, what number do you call?
Thanks!