Hello Admins,
I need assitance with my issue.
Till April, I had an AT&T family plan with 2 lines. I already had my employer discount on my account, I have had it on for many years and continue working for the same employer. In May, I had my relative from overseas visiting me for a few months. So I went to an AT&T store, took my OWN old phone, ask them to added a 3rd line. I specifically told them I don't want a new phone and no contracts.
The Rep said fine... asked me to pick a number, then for some reason couldn't activate that. Then asked me to pick a second number, then successfully activated that sim after a rather long wait. I paid 36 activation fees etc, all that's fine.
NOTE: I have the customer service summary printout from that visit, and on the last page under ETFs it shows this new line has "0-Months" under remaining periord (i.e. no contract on it!)
Now 4 months later, I don't have a need for that 3rd line. I called to have it cancelled and I am told there is a contract on that very line! What's going on...
My call was then transferred to a floor supervisor, bottomline after researching & listening, she said the store rep for whatever reason removed and re-added my company discount to add that line... She futher said that there was no need to do that. She said she has made notes on my account but I have to pay a visit to a store again to get this corrected? I am now having to run around... This is very disturbing having been an cigular/ATT customer for a long time. Please suggest the correct person who can help me with this.
Thx