My family and I on this account ( have two) are really unhappy with certain aspects of AT&T. First of all our bill this month was more than my car payment. We don't even use the service that much. We called and after an hour they gave us a $16.00 credit. My son has a broken phone that I am paying $40.00 additional monthly for it, and now we have to wait two full years for an upgrade. I think we are going to get rid of all of our smart phones and cancel each line as the contract is up. We've had this account for more than ten years. It was originally a Cingular account. You would think customer loyalty means something, but it just really didn't feel like it today. Really sad customer.
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