I am at a loss for the 1st time in my 15+yrs of loyalty...
Hello I hope that you are having a great week so far...I have a long and very puzzling experience with AT&T. Here it goes.I have always paid my debts to AT&T in a timely manner. If ever I was...
View ArticleIncoming international calls
Hi, my husband is now in US and he bought ATT pay as you go SIM card. I am calling him from Skype as I am in Europe.What's the best way for him to recieve my calls? Is he charged for it? How much?...
View ArticleWhere did my line discount go?
When I bought my phone through Next, I received a $15 line (talk & txt) discount. I signed up to recieve a employee discount that ONLY applies to my data plan. This month, my employee discount is...
View Articlebilling
I was wondering how to go about maybe making payments on my bill or how to find out its been canceled. It is in my friends name but I am an authorized user. Due to my job having no work I was unable to...
View ArticleI refill my phone, but i pay the money two times.
last month, i payed the money for refill my phone, but i did two times.
View Articleextend my phone's serivce suspension
I need to suspend my account for one year due to temporaray working outside the country. However, I was very disappointed by the customer services because my extended suspension rate wasn't shown at...
View ArticleWhy I have to pay SMS terminating in my bill?
I found SMS terminating fee many times in my bill. I don't know what is SMS terminating and why I have to pay SMS termiating in my bill.How to cancel and refund the SMS terminating bill?
View ArticleLies and Deception
I have been a loyal customer of AT&T since 1999, but due to my recent experience, I will be finding a new service provider. It began in December when I upgraded my iPhone to a Samsung S5 Active at...
View Articlebilling?
Hello my name is merrit and I need my phone turned on for my family emergency. So I was wondering if I can do that make a payment on Monday? [Edited for privacy-please do not post personal or unique...
View ArticleATT unfair billing and my phone so cut off today.
My phone was cut off by AT&T wireles today, my bill for the month of January is $157, the data usage was charged $80 which is surcharge after surchage quite few times in one month. I called last...
View ArticleHow to stop the text messages from 696468 that have created SMS Terminating...
I have received many text messages from 696468. These messages are about some credit cards in different banks where I never have any account. They are not useful for me. I don't need them. But I have...
View ArticleActivation Fee Charge without Notification
In December, there was a promo for upgrading a line to a device through the next and receiving a tablet for $.99. I called in this past Monday (02/02/2015) to ask to have the activation fee for the...
View ArticleNew Line Share plans
I am having a hard time understanding why Att have raised their prices for adding an extra line - I have 5 lines on my account 3 with contracts (Main line is on ATT next - the other two I paid the $199...
View Articlehow my bill so high when it's unlimited everything
My bill is high I ask the woman at at&t is it unlimited she said yes it will be $115 every month so why my bill is so high
View ArticleService suspended
I made a payment arrangement, payed it but my services are suspended and I don't have another phone to contact them!
View ArticleNo Help From Att
Ive started with att September and my bills have been insanely high, between 400 and 500 dollars and i had a very horrible ordeal that happened i called att for help and the answer that i got was Oh i...
View Articleearly termination fees
I had been an ATT customer for 19 years, until recently when I had so many issues with the billing that I cancelled service. The biggest dissatisfaction had to do with an unauthorized ACH transaction...
View ArticleData usage explanation
Could you explain this date usage charge? 0 units. 0min 0sec durationcharged $2.10 See call history details below:GPRS01/14/15 at 10:39:34 AM CST$2.10 TypeGPRSNature of CallLocalNumber Called Calling...
View Articlewhere can I complain about customer representative in store?
I had the worst experience in local store with customer service Representative and store manager. I would like to complain but don't see option anywhere on this site
View ArticleTexted numbers are not showing on my details online
when i texted someone on my boyfriends phone that is on my account the texts did not show up on the online details. why? this has never happened before. I can usually see all the texts sent &...
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