The difference in plans
the latest advertisement says it 140 for the latest plan. But, when I look at bill it says:Share Moble Value Plan wit 2 GB with roll over Data. As well as, Share Value Moble.What is the difference...
View ArticleDeposit and Down Payment?
My credit score is less than "ideal". With NEXT, do I have to pay both a service deposit and a down payment on the device? Or is it $0 down regardless of credit score and I just have to pay the...
View Articlepaying two months at once and what's the max can I put to my bill
I want to know if it's safe to make a payment for enough for two months and what's the max payment I can make towards my bill.Could I put enough to in my att account to last for a year
View ArticleReconnection fee $40
Ive been an att customer for 20 years. Today my wireless phone service was suspended. It was suspended for nonpayment. That was news to me since it has been enrolled in autopay for years!!! Here is...
View ArticlePhone bill
I just paid my bill last week. Monday you took $100 and Friday you took $190 and today our phones are shut off because you say I owe mAlmost another $100. I can't talk to anyone because all the numbers...
View ArticleBilling Date Change
I have recently enrolled in the AutoPay option but would like to change my billing date to the first of each month. How can I go about doing that?
View ArticleRollover data
Why has last month's rollover data not been applied to my current billing cycle? Instead I am being charged for overages.
View ArticleJust a quick question
Can not having the find my iPhone app on my iPhone 6 lees to my bill being charged $10.00 every month? Because my mothers been telling me that as long as the app is not installed on my phone her...
View ArticleBilling Issue [Edited to reflect new topic]
Ive started with att September and my bills have been insanely high, between 400 and 500 dollars and i had a very horrible ordeal that happened i called att for help and the answer that i got was Oh i...
View ArticleHow to Escalate an issue and actually get it resolved.
I have a business account where I am a new customer. Was a offered a few promotions including funds to break my contract with Sprint. I have reached out to both business associates I've been assigned...
View Articlehow can i get back my deposit?
Hi, I terminated my service about 1 year ago, and I still haven;t gotten back my deposit.My situation is that I am no longer in USA and I have no bank account since I had left USA.And I have requested...
View ArticleWho do i contact with problem?
Who do I contact when I have gone thru (3) billing problem escalation people with the last one saying there is no one above me that will give you a differant answer? and my problem is still there?
View ArticleI was quoted and agreed to one price - my first bill is much more.
Yes, I have my original order summary, It says what I am getting, what i paid at time of order and what I will pay monthly.It all seems pretty clear, but now my bill is allot more. I have called and...
View ArticleHelp! Suspended phone
I just paid my overdue bill on Monday and set up a payment plan at an att store and my phone was disconnected today is there a way anyone can help? I do not have access to a working phone at the moment...
View ArticleData usage calls wihen the phone if OFF.
Why am I getting data usage charges on an international plan when the phone is turned off and the cellular data is turned off? Cellular data being turned off is meant to preclude all data reception...
View ArticlePhone cancellation fees and the military.
Hello, Im in the military, and was stationed in Japan a few months back. I cancelled my service last novemeber, but wasnt notified until recently of the bill that is very past due. I have no real way...
View ArticleCarrier Universal Service Charge
I'm sure it's not just me, but the carge under taxes and fees called "Carrier Universal Service Charge" keeps going up and up every few months or so. I understand what it is for and even though the...
View Article"Monthly Plan"
My plan is "$40 Monthly" My "data sense" app resets on the 15th of each month (my plan start day). This month my phone was disconnected on the 12th because I didn't pay, and learned upon calling ATT...
View ArticleATT store agent complaint
I went to the store and switched two lines over from Verizon, and was told that i would get the 150 dollar credit for each line. Just got one credit but not the other. Called customer support and was...
View ArticlePrepaying my bill
I am a new AT&T customer and my bill is at 0.00 and I want to prepay my one time payment of $80.00. If I pay it now will it show up as an $80.00 credit or how does it work?Thank You
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