Buy on get one free phone offer
We changed provider's and the the offer was buy one get one free. AT&T store said we would make two payments on one phone then we would not be charged for the second phone after that yet now we...
View ArticleCombined billing a huge mistake - be warned!!
We made the mistake of setting up combined billing without being warned that ATT will punish you in little ways for doing this. It is not worth the 10 discount to do this!! In our case, we wanted to...
View ArticleMisled from the beginning
We went to Target Mobile in order to get the six lines we needed for our family and their system was only able to put 2 lines on an account. We set up three accounts because the representative told us...
View ArticleInternational iMessage
if my cellular data is off and my phone says "No service" but I am connected to wifi- I can use the phone and send iMessages. Am I charged data for this? And is it at a higher charge since I'm...
View ArticleAccount erroneously sent for collection
By looking at my annual credit report I found only now that AT$T has sent my account for collection last August (with a balance of $123). I have lived abroad in the last 2 years and as far as I know I...
View ArticleIncorrect final bill + activation fee waivers for byod
Hello. I just got through with a three-month battle to get an erroneous $15 BYOD online activation fee charge removed for a promotion AT&T had back in the month of March (waived activation fees for...
View ArticlePayment
Hi can you change my payment date to the 30th ofEvery month because I am retired and I get mySocial security on the last Wednesday of every month. Thank You. James [edited for privacy-please do not...
View ArticleLate payment
My bill is due on the 15th, today is the 15th 9pm. I just made a payment but it wouldn't let me choose today for the payment date. I do not want to inquire any late fees. I'm wondering why it didn't...
View ArticleCombine Wireless and Directv bill
I recently signed up for Directv and have had att wireless for a couple years. I have placed multiple calls and have been told my wireless and directv bills are combined. However they are not, i've...
View ArticleData overage purchase
I went over on my data the past 2 billing cycle. Do I not get to keep the data as rollover? Both instances have happened on the last day of the billing cycle.
View ArticleNeed confirmation service is cancelled
I am currently deployed and do not have any means of making calls to the states which is the only option to contact AT&T to confirm my service has been put on military suspension. I called them and...
View ArticleCustomer service and billing (fraud) errors couldn't get any worse....or...
It all started: 1 landline with no variable services attached $35/moFour years later, added 2 wireless lines with shared data $84/moRep offered to combine billing into one account (um, ok, figured that...
View ArticleHow do I check a bill payment
The case #xxxMy Cell phone #xxxSorry but for some reason my phone bill is not paid ❗️❗️myAT&T Account | Support AT&T GlobeHello Valued Customer,Thank you for visiting FLATBUSH STORE - DCA LIC#...
View ArticleBill
I was wondering why my phone got shut off when I just paid 100 I believe last week for my phone bill. Now it's shut off and added over 200$ on my bill
View ArticleAT&T Wireless Customer Care Escalation
Does anyone from AT&T Customer Care leadership read this forum? If so, how may I escalate and seek assistance to resolve an issue with my AT&T wireless account (billing)? My wife has tried 4...
View Articlegophone refill expiration date.
i refilled my account for 5 months usage ($30 plan) and yet the expiration date reveals to be august not october. what will happen with the money?? am i only allowed 3 months refills??
View ArticleWireless billing issue - escalation required
Does anyone from AT&T Customer Care leadership read this forum? If so, how may I escalate and seek assistance to resolve an issue with my AT&T wireless account (billing)? My wife has tried 4...
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