Disconnection Notices with Payment Arrangement
I set a payment arrangement for tomorrow. The site and app acknowledge it but I'm receiving disconnect notices. This is the first time this happened. Is this a new thing?
View ArticleMy plenti points aren't transferring
On the 11th of every month my plenti is updated with my latest bill payment. This time it was not. Any reason why?
View Articlehow do I email customer support?
I would like to document an issue that I was told was impossible to resolve, by sending an email to someone, who will listen to my issue, and has the authority, to help me. I was told that it's...
View ArticleAn aerial and you and you like you like
Hello.Has anyone else noticed the plan seemed to have changed sometime since Monday November 11, 2015. They seem to be offering an extra five dollars off on the connection fee for the 1 GB plans and...
View ArticleBilling issue
I don't have enough money to pay my whole bill till 3 days after its due, will my service still be suspended?
View ArticleIllness
My number is ----------, and I am currently on medical leave because of a heart condition and I have my next appointment at the Mayo Clinic next week. I've been a loyal customer with you for nearly 25...
View ArticleATT does not allow upgrade at a 3rd party vendor for unified billing customers
BestBuy currently has a deal giving a $250 gift card on the phone that I have been wanting to purchase but was waiting for a good deal. However, when I went to the store, the store rep could not...
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Wrongfully billed and the bill being sent to collections
Hi there, I had ATT service for two days between 9/26 - 9/28 before I transferred my account to T-Mobile. I was not under any contract or any monthly plan and clealry confirmed with the ATT rep that...
View ArticleFull Statement
I have been waiting for my full detailed statement for the amount of $496.03 almost 2 month but never have received yet. I know there was termination fee on my account and really wanted to confirm the...
View ArticleCruising with my cell phone.
My wife and I are going on a 7 day Carribean cruise. We have a few questions concerning the use of our iPhone 6 cell phones during the cruise. 1. Can we use our iPhones on the cruise ship? 2. Can we...
View ArticleSeriously????
Why did I receive a suspension notice at 12:08 pm, after I received a payment received notice at 10:36 am on the same day???? I've been a "valued" customer since 2005, and don't quite understand why...
View ArticleUnaware I was being charged to restore my service
My phone bill has been very expensive lately. Long story short I was on the phone for over an hour the other day getting $5 fees reversed because they still didn't figure out how to automatically...
View ArticleI AM BEING OVERCHARGED
is anyone else a victim of this bait and switch? When I upgraded two months ago, I got an iPhone 6. According to both signage and the clerk who helped me, I could purchase for $199 and pay an extra $20...
View ArticleTwo data plans?
I'm worried I added data to my account when I upgraded. I cannot afford 25 GB. I thought I was upgrading to 15 from the 10 I share with the other line for the same price. Please help!
View ArticleWifi assist data usage charged caused due to iPhone software upgrade
Has anyone else had any issues with AT&T not crediting your account due to automatic data use overage charges? These have been charged to my bill for the last 2 months and AT&T will not credit...
View ArticleBilling
I have two phones in my account that are suspended. Why am still paying like there were still active?
View ArticleAT&T Mobile Share Data Billing Scam
On 11/10 I received a text message supposedly from AT&T Free Msg: (#11113000) stating that as a "thank you" they doubled my data from 1GB to 2GB. Well come to check my bill I am seeing a series of...
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