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Unaware I was being charged to restore my service

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My phone bill has been very expensive lately. Long story short I was on the phone for over an hour the other day getting $5 fees reversed because they still didn't figure out how to automatically withdrawal out of my account. Therefore I had to pay $5/month plus they would only send a text every other month. I've been with this company for well over 10 years. I looked at my account today and the $42 credit was there but also a restorative fee of $40! All I ask is that you stop charging fees for your errors. How many times do I have to set up automatic payments. Maybe take a look yourself!!!!!!

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