Told one price in chat, charged different price
I am an AT&T customer of 5 years with 4 smarphone lines that equal up to a hefty monthly charge. I was looking at my Family Share Plan and decided to look into changing to one of the new Data Share...
View ArticleNever ever Att everrrr
I'm a Att customer for the last 8 years, but last week I decide to move all my four lines to another account on AT&T, just because a billing discount with my company, the first tree numbers...
View ArticleFamily Plan Back to A Personal Plan
I originally had a personal cell phone plan, but then changed it to a family plan. My contract on the second phone has been expired for a while now and I no longer need the second line or phone. All I...
View ArticleAT&T Customer Service has really changed for the worst.
I have been a customer with AT&T for over eight years and they have always been flexible about removing unwarranted fee. I know their were several times when my children subscribed to things...
View ArticleWhy is there not an unlimited data plan?!!!
I'm sick and tired of getting hit up with an outrageous bill because I use a lot of data! And no the easy solution is not to watch my data and cut back! Easy solution is to cancle my service once my...
View ArticleBilling issue
So last month my bill was 187 and change. I get the bill this month and it's 208?? And there is a disconnected charge on there again??? Made a payment arrangement last month and was told there would be...
View ArticleLiberate hotspot in Jamaica?
I will be traveling to Jamaica and I am wondering if there is any additional cost for use of my hotspot in that country? I know I have to set it up on international roaming, although my inquiry is...
View ArticleTaxes & fees on Mobile Share Plan
Can anyone on the Mobile Share value plan comment on how much taxes and fees add to their monthly bill? I know it depends where you live, but I'm trying to get at least a foggy idea of what the range...
View ArticleNsf check - will they put it thru twice ?
Made a payment on my mobjle account online with a check. Accidentally bounced the check. Will they put it through twice or should I re-submit payment?
View ArticleHorrible phone service Support call taker refuses to give information requested
I chatted this AM regarding my ATT account, been with you guys for OVER 20 years, with someone ID as Suzette {Personal content removed}. I wish to file a complaint that she failed to provide me with...
View ArticleNEXY PLAN BILLING
Recently visit ATT store of Plaza las Americas in Puerto Rico to get a new cell phone . For guidance on payment plans the seller tells me about the NEXT plan. According to his explanation seemed...
View ArticleBilling
I was in family plan with my sister ,brother ,and my mother ,but my sister decide to disconnect her account cause of the bill was high ,and i take over the account since then my life start being...
View ArticleRefusal to provide me with answers regarding complaint
I git home to discover my phone was off. I called and was told it was due to a payment that was promised but not posted. I informed them I scheduled the payment not the other and it should have been...
View ArticlePossible to Opt back in to premium sms purchases?
I noticed that AT&T has recently started to block everyones ability to make "premium sms purchases" (buying items via text msg on facebook to be billed to my wireless account for example). As the...
View ArticleWhy does At&t charge an additional fee for "Monthly device access cost"
Hello Everyone, My contract with At&t is up shortly and I am tempted to move to T-Mobile, but first I need to know why At&t charges an additional "Monthly device access cost" of $40, on top of...
View ArticleStill getting charged two months after activation
Hey guys!So I cancelled my phone and transferred the number to my new service provider (I moved and AT&T did nt have service in central Washington). Balance was 0.00Got charged three or four weeks...
View ArticleCombined billing "misplaced" my wireless payment
I have been a loyal AT&T customer for 18 years. Home phone (wireline), 4 wireless lines, and U-verse U-450 with 18 Mbps Internet service brought my total monthly AT&T bills to almost $600. You...
View ArticleInsurance deductable
Purchased an insurance plan for my new LG G2 phone. Sounded great that my phone was protected against accidental damage for a premium of 6.99 a month but was never told about the 199.00 dollar...
View ArticleAuto-pay MIX UP
Hello, my husband and I signed up both of our two gophone accounts for auto pay (the $25 a month plan) last month... We both received an atuomated text this month, confirming the auto payment, and then...
View Articlecollection department
I have collection agencies contacting me regarding an account that was never installed by att. I would like to know who to contact and what number to dial to fix this. Please help!
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