Payment Plan
Hello, I am trying to get ahold of Julie about a payment plan. She had said I could speak to her directly about setting it up. I was wondering if someone could get this message to her or if someone...
View Articleawful customer service by some rep named Anna
I was 3 days late paying my bill and AT&T turned off my phones. I called to make a payment arrangement because I needed to pay to get my car fixed first. The lady, Anna, was rude to me when I...
View ArticleATT refused to honor contract.
My wife and I decided to go with AT&T who not only had no deposit, but offered the phone we wanted at Walmart for $1. I went and signed up for 2 lines on a $130 per month (plus taxes totaling...
View ArticleHow do I find out what my deposit will be for new service?
They stated I would need a deposit but did not tell me how much. I need to know before I go to the store as well as finding out if they accept checks in the store and what company do they use to...
View Articlepayment arrangements
I called in and made payment arrangements but my customer service rep put in the wrong date. I told her I got paid every two weeks and I got paid on the 27th so I don't get paid again until the 10th...
View ArticleWho would pay 52% in surcharges/taxes?
switched 3 lines over from prepaid. $25 per line(brought over my own phones) and $20 for 300mb data...so $95 total. The surcharges/taxes add up to $16.77 per line or $50.31 total. Who in their right...
View ArticleSuddenly ineligible to upgrade after AT&T employee mistake?
I was in dire need of a new phone for a very long time, and my mother decided to upgrade from an iPhone 4 to a 5s. Then, at the last second, she decided she wanted a refurbished 5 since it was cheaper....
View ArticleAT&T Billing Scam!?
Hi All,So I recently switched my provider and left AT&T. Several reasons involved. I called late November (20th to be exact) to confirm my 2 year contract was over at the end of the month... I was...
View ArticleBeing charged for a phone I returned
Hi All,I have been in the process of going back and forth with AT&T about a defective phone I sent back. They claim to have never received it, the tracking # shows it was scanned at USPS in...
View Articlequestion about calling # on txt msg
Hello, when I pull up account activity, I see the SMS (text) description as 'SMS Terminating' and the calling # is listed as 1C0DE140404. If anyone can share thoughts on what that is, it would be...
View ArticleCannot Get Satisfaction With ATT Overseas Support
Long story short I was unable to decipher the englsih as spoken by "Axpibicaldo" during my overseas support call. I was told their is no option to speak to someone stateside, really?! I asked that my...
View ArticleMobile Value Share Plans
Recently I switched two out-of-contract iPhone lines to the Mobile Share Value Plan. The rate was supposed to be $25 per phone (with no annual service agreement), as opposed to $40 per phone if I had...
View ArticleBilling issue
HiI'm not sure if this is a feature request or a billing issue...First and foremost, my account is in good standing and I want it to stay that way.My wife and I live on a fixed income budget from...
View ArticleBeing charged for no reason.
My 2GB data plan restarts on the 7th of every month. It started over today and I was barely on the internet and I got a text saying I already used up my 2GB plan for the month and that I'm being...
View ArticleATT NOT GOOD ON THEIR WORD/ TREATED HORRIBLY
I AM AN ATT CUSTOMER AND HAVE BEEN MISTREATED HORRIBLY THE LAST MONTH. ATT SENDS AND SEND ME about adding another line to my phone evening offering me since i opened an account. Well i finally got...
View ArticleDisputing my final bill at At&T; made a call to change plan but did not...
I made a call to at&t after I moved to Canada on 15th August 2013 to change my plan to the Canada roaming plan. I trusted they had changed it, but after I terminated my contract with at&t a few...
View ArticleEarly Termination Fee and broken phones
I've had a total of four iPhones with AT&T (3gs, 4, 4s, and 5). Three out of the four have malfunctioned (speaker failed on one, wifi failed on another, and battery issues on the third). I want to...
View ArticleAbout deposit refund
I have a two year contract for iPhone 5 in my family plan on November 2012, and I have paid $500 as a deposit. Now, it's more than one year, but our holder hasn't receive the check for deposit refund....
View ArticleReceived text saying ATT selected me to get a 28% discount???
Have yet to follow link in message incase scam and so I have never in my 8 yrs with ATT received anything like this willingly offer me a discount.Text message received said this "Congratulations! You...
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