My wife and I decided to go with AT&T who not only had no deposit, but offered the phone we wanted at Walmart for $1. I went and signed up for 2 lines on a $130 per month (plus taxes totaling almost 20%). I signed my contract ported my phone numbers and went on my way.
Now the contract I signed shows '$0.00' as my activation fee.
Needless to say that I was quite unhappy when my first bill showed over $72 in activation fees. I called AT&T's excuse for customer service and inquired as to why I was being charged fees that my contract explicitly stated was $0.00. I was told that the fees are policy and ATT would not wave them. After talking to not 1, but 2 supervisors I was told that not only would the fees not be waved, but that the contract that I signed isn't the real contract and that AT&T was not bound to follow it. They claim they emailed me the 'real' contract later and that one, listing the activation fees, is the binding contract. Needless to say this is not a document that I was presented or signed when I signed up for service.
They won't recognize the contract as official and weren't bound by it? Never something you should ever tell a unhappy customer
Since I never signed a real contract I realized that this gives me a open pass to change to a different, more ethical, service provider.
I am worried as AT&T is still trying to hold me to the contract that they won't honor and am especialy concerned that they wil also cause me future finical harr, either by reporting this to my credit report (which I will fight tooth and nail) or even trying collection action for a contract that AT&T clearly stated they do not reconise.
I am disapointed by AT&T's actions in handling this and cannot recomend them.