I chatted this AM regarding my ATT account, been with you guys for OVER 20 years, with someone ID as Suzette {Personal content removed}. I wish to file a complaint that she failed to provide me with specific information requested.
Next I called because my current bill had a $36 dollar upgrade fee for a phone purchased on or about Dec 18, 2013. I was under the impression that I was receiving no upgrade fee since this is what was going on in stores, 3rd party. On the date of Dec 18, 2013 when the phone was ordered, I paid an amount on my master card of under $70.00 for the phone and other unknown fees.
I called this AM to get the activation fee waived and the call taker rudly said, we probably upgraded you and you were not entitled, what! You upgrade line said we were and you obviously dont know what you are tallking about.
So bottom line and question is, does ATT want to loose this account over $36.00? Because right now, I can move 2 of the phones to Tmobile, recive cash incentives and new phones for free! I am sure if I tell them this story, they would probably love to through in more reasons to move!
Please advise.
Thanks,
Ed